ServiceNow Advisory Manager
ServiceNow Advisory Manager
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1 Vacancy
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Oversee the end-to-end design and implementation of ServiceNow solutions
- Development of ITSM & custom modules in ServiceNow Platform following best development practices
- Lead a high-performance team of 15 to 20 developers architects and consultants
- Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident Problem Change) Asset CMDB ITOM
- Creating technical design document and writing Unit test cases
- Knowledge in Web Technologies (XML HTML JAVA Script etc.) Will be essential.
- ServiceNow implementation of HRSD/CSM module
- ServiceNow upgrade hands-on
- Very good knowledge of the ITSM process
- Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
- Exceptional Interpersonal Skills & Ability to work
- Independently and with a team
Requirement:
- Candidate should have the ability to perform in a dynamically changing environment
- 10 years of hands-on ServiceNow experience with expertise in ITSM CMDB Knowledge Management Reporting/Analytics and custom app development using App Engine.
- Service Now Integration to various solutions (SaaS External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
- Strong track record of leading complex ServiceNow deployments with multiple stakeholders
- Excellent verbal/written communication collaboration analytical and presentation skills to lead an environment driven by customer service and team work
Must-Have Certifications
- ServiceNow Certified System Administrator (Mandatory)
- ServiceNow Certified Implementation Specialist (ITSM or HRSD Mandatory)
- ITIL v3/v4 Foundation (Mandatory)
- ServiceNow Certified Application Developer (Preferred)
Employment Type
Full Time
