Customer Service Advisor
Customer Service Advisor
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Job Description
Customer Service Advisors
Location: Based at the head office - Memorial House Coalville Leicestershire
Hours: 25-35 hours per week Monday to Friday working between 8.00 am and 6.00 pm on a rota basis (Various hours available full and part time positions)
Salary - 26722 gross per annum (RFJ 4) Pro rata for part time positions
(Positions available x2 permanent and x1 FTC for 12 months)
The Role
The Customer Service Advisor is a key role within the business acting as first point of contact for our customers covering a range of queries from paying rent to reporting repairs dealing with sensitive issues treating each customer with respect and consideration.
No two days are the same you will learn on the job so there is no need for housing experience but a background in contact centre work is essential along with a passion for Customer Service.
You must have previous experience of working in a customer service centre with an excellent telephone manner we dont use scripts so you will need to be empathetic professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries in-between calls.
The post will be based at our new re-furbished head office in Coalville Leicestershire. After successfully passing the probationary period there will be the flexibility to work flexibility from the office and at home.
If youre successful youll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working private healthcare options with a big emphasis on health and well-being. Youll have great opportunities to grow and develop personally and professionally but the greatest reward will be knowing youre helping people and communities across our region to thrive. Weve a state-of-the-art flexible workspace so youll have both great people and a great environment around you.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country leading the market as service provider and employer.
Our values
Our values are important to us and were looking for people who can help live our values of Integrity Diversity Openness Accountability Clarity and Excellence.
Company Benefits
Our package for this role includes:
- Competitive salary
- 39 days annual leave (including statutory days) increasing to 44 days with length ofservice (pro-rata for part time) The call centre is closed on all bank holidays and the period between Christmas and New Year
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home where the business need allows
Qualifications
Educated to GCSE level in Maths and English.
A good understanding of IT packages.
Call centre experience is essential.
For further information about the role please see attached Job Description and Person Specification.
How to apply
Please apply online with an up-to-date CV detailing how you meet the requirements of the person specification.
Closing date for applications 25/07/2025
Interviews 05/08/2025 and 07/08/2025
We reserve the right depending on application numbers to close or extend the closing dates for positions we would therefore recommend an early application
About us
emh homes is part of emh one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.
But there is more to our work than looking after your home. We also help create communities where you can feelsafe and supported.
We do this by:
- Listening to your ideas and viewsabout how you want our services to be delivered. No-one understands what matters mostthan you. Ourresident groupslet you have a say in how we manage your home and allows us to continually improve our services.
- Backingup our housing witha range ofsupport servicesand sheltered housingfor residents who need help to live securely and independently.
Working with us
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
