Technical customer support
Technical customer support
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Job Description
Join our team and shape the future of smart building automation!
We are looking for an electronics technician to join our Technical customer support team in LEGNANO Milano - Italy
Key Responsibilities:
- Offer remote technical support to installers
- Management of the helpdesk
- Offer in-person or remote customer training on specific products or topics
- RMA management
- Engagement with technical support functions in foreign countries
The CUSTOMER ASSISTANCE function interfaces with the technical and production departments to generate product or process improvement feedback. It also analyzes problems and proposes solutions or improvement actions to R&D production and documentation areas.
Qualifications:
- Demonstrates a solid understanding of the fundamental principles of electrical systems.
- Demonstrated proficiency in the fundamental principles of bus systems with a preference for KNX expertise.
- The ideal candidate will possess a diploma or technical degree as well as basic knowledge of electronics.
- Demonstrates effective interpersonal skills and a positive approach to dialogue.
- The ideal candidate will possess a proactive and dynamic attitude a reputation for reliability and confidentiality and a commitment to accuracy and responsibility.
Why join us
Headquartered in Legnano (MI) and with branches in Europe the Middle East and Asia Eelectron has been designing manufacturing and marketing more than 200000 cutting-edge products for the building and home automation sector since 1995 - based on KNX and DALI buses.
Work with a team of passionate engineers technicians and qualified professionals in an international people-focused environment.
Keep up with the latest technologies in smart building automation.
Grow with us in a company that values long-term careers innovation and sustainability.
Employment Type
Full Time
