Operations Executive - Online
Operations Executive - Online
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Job Description
Key Responsibilities
Order Management
Process daily online orders from company website and marketplace platforms (Amazon Flipkart BigBasket etc.).
Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
Monitor order fulfillment status and address delays or issues promptly.
Inventory & Stock Management
Track inventory levels for online platforms and coordinate replenishment with warehouse teams.
Update stock availability on all e-commerce portals.
Vendor & Platform Coordination
Liaise with marketplace account managers for promotions listings and issue resolutions.
Manage relationships with third-party logistics (3PL) providers.
Operational Efficiency
Maintain accurate data for invoices returns and refunds.
Analyze operational data to identify bottlenecks and suggest process improvements.
Customer Support & Feedback Handling
Coordinate with customer service to resolve online customer complaints and queries related to orders.
Key Skills & Competencies
Knowledge of e-commerce operations and FMCG supply chain.
Proficiency in MS Excel ERP systems and e-commerce dashboards.
Strong problem-solving and coordination skills.
Attention to detail and ability to multitask in a fast-paced environment.
Familiarity with marketplace operations (Amazon Seller Central Flipkart Seller Hub etc.) is an added advantage.
Requirements
Bachelor s degree in Business Administration Supply Chain or a related field.
1 3 years of experience in e-commerce or operations preferably in FMCG or retail sector.
Location: Chennai Job Type: Full-time About Us: A leading healthcare and wellness company seeking an ambitious Inside Sales Executive to drive sales growth and expand our customer base. Job Summary: We're looking for a results-driven Inside Sales Executive to sell our healthcare and wellness products/services to new and existing customers, delivering exceptional customer service. Sales Calls: 1. Make outbound sales calls to customers and prospects. 2. Handle inbound customer inquiries. Sales Strategy: 1. Develop and execute sales strategies to achieve targets. 2. Identify and pursue new business opportunities. 3. Build and maintain strong customer relationships. Product Knowledge: 1. Stay up-to-date on industry trends and product offerings. 2. Communicate product benefits and value propositions. collaboration: 1. Work closely with sales, marketing, and customer success teams.
Employment Type
Full Time
