Customer Service to Riga
Customer Service to Riga
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Job Description
Danish Dutch & Flemish Speaking Customer Support Agent On-site in Riga Latvia
Position: Customer Support Agent
Work Model: On-site
Location: Riga Latvia
DUTIES AND RESPONSIBILITIES:
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Respond to customer inquiries via phone chat and email on behalf of a global payment platform
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Document case resolutions accurately using the contact centre system
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Ensure cases are resolved within defined timelines
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Escalate high-priority issues according to client protocols
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Work independently and as part of a supportive team
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Maintain professional communication with clients and colleagues
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Deliver outstanding customer service and uphold quality standards
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Follow scheduled working hours and start shifts on time
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Meet performance targets for response time handle time and resolution rate
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Take on additional ad hoc tasks that contribute to client satisfaction or KPI improvement
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Participate in training and development programs
REQUIREMENTS:
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Danish Dutch or Flemish: Upper intermediate proficiency (B2 level)
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English: Fluent (C1 level) both spoken and written
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Previous experience in outsourced customer service is an advantage
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Willingness to relocate to Riga or already residing in Latvia
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EU citizenship or valid work permit for Latvia
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Good computer skills with a typing speed of 50 words per minute (90% accuracy)
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Positive friendly and self-driven personality
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Team player with a customer-first mindset and problem-solving skills
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Able to work shift hours including part-time (within legal limits) and adapt quickly to changes
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Clean background check and willingness to undergo one during recruitment
BENEFITS:
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Paid onboarding training and ongoing development opportunities
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Work schedule: 10 AM 6 PM Monday to Sunday (40 hours per week)
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Relocation package: Flight 1-month accommodation provided
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Modern and international work environment
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Career growth opportunities
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Regular team-building events
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Premium medical insurance (includes family members)
Relocation package: Flight one month accommodation
Private medical insurance (includes family members)
Employment Type
Full Time
