Customer Service Guide (Human Services Specialist 1), Bilingual Preferred: English/Spanish
Customer Service Guide (Human Services Specialist 1), Bilingual Preferred: English/Spanish
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$ 3429 - 4622
1 Vacancy
Job Description
Initial Posting Date:
07/15/2025Application Deadline:
07/29/2025Agency:
Department of Human ServicesSalary Range:
$3429 - $4622Position Type:
EmployeePosition Title:
Customer Service Guide (Human Services Specialist 1) Bilingual Preferred: English/SpanishJob Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Preferred English & Spanish
You do not need to be bilingual to apply or be considered for this position. If you are bilingual we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills upon passing the test you will receive 5% bilingual differential pay.
Opportunity awaits!
Looking for meaningful work with real impact Would you enjoy working with a diverse team that collaborates and learns together in service of children families and communities If so we welcome you to bring your customer service knowledge and experience and step into this role where your skills can shine!
Summary of Duties
As a Customer Service Guide (Human Service Specialist 1) you will:
Greet and assist Oregonians through a trauma-informed lens.
This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office virtually through the online application portal or telephone communication.
Work with Oregonians who are applying for programs such as medical cash for families (TANF) Domestic Violence services food benefits (SNAP) childcare assistance (ERDC) and long-term care services in-person by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
Complete all administrative duties to include but not limited too; Data entry maintaining electronic filing coordinate meeting rooms and manage incoming mail in person and electronically.
Work within a team that collaboratively rotates tasks to support the business needs of the office.
Minimum Qualifications
A valid drivers license and acceptable driving record are required for this position.
Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
This experience must have involved a high volume of paperwork (e.g. assuring information on forms is complete and accurate completing necessary documents etc.)
College-level courses may be substituted for the experience on a year-for-year basis.
Essential Attributes
We are looking for candidates with:
Experience clearly communicating program rules procedures and eligibility requirements to diverse audiences while demonstrating active listening skills.
Experience with managing high-volume fast-paced front desk operations while ensuring a welcoming and organized environment.
Experience using multiple systems in tandem for research and tracking details for each customer or case and eliciting information from applicants/recipients for a program/service.
Experience handling confidential and sensitive information with a high degree of integrity and discretion.
Experience working independently and cohesively with a team.
Preference will be given to candidates that are bilingual in Spanish and English.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. If selected as the top candidate for this position and education is a requirement in the minimum qualifications please be prepared to provide verification of your college/university degree with month/year of completion for further consideration. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
Work schedule is 8:00 a.m. 5:00 p.m. Monday Friday on-site in Seaside OR.
Overtime or additional hours beyond your normal schedule is rare however could be based on business needs.
Experience constant contact with the public including contact with customers experiencing emotional or financial stress.
Experience high volume of computer work using various computer programs in a fast-paced team environment.
Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
Background Checks and Requirements
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid drivers license and acceptable driving record are required for this position.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference:
General Information
This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
