Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Business Analyst
Work Location: Detroit MI 48226
Duration: 5 Months
Job Type: Contract
Work Type: Hybrid (1 day/week)
Dept: Indiv Membership and Bi
Engagement Description
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The Support analyst assists in the planning coordinating developing and implementing of approved projects which are Divisional and/or Corporate in scope to enhance the overall efficiency of operational procedures methods controls and performance.
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Analyse process and/or expedite operational transactions; this may include timely resolution of problems.
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Participate in systems testing develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
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Provide leadership team with status of projects; issue communicate and recommend policy decisions to achieve project objectives.
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Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports presentations letters communications and graphics.
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Assist personnel (both internal and external) by answering questions supplying information and training. Represent department and division as requested on work groups and special assignments.
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Develop and maintain an effective working relationship with customers or partners. Other duties may be assigned.
Top 3 Required Skills/Experience
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The support analyst should have a combination of technical and soft skills.
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Key technical skills include data analysis understanding business intelligence tools like Tableau Power BI SAP BusinessObjects etc. and knowledge of databases and systems.
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Proficiency in Microsoft Office Suite (Outlook Word Excel Access PowerPoint OneNote) and working knowledge of SharePoint.
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Strong communication problem-solving and project management aptitudes - The ability to identify problems analyze their root causes and propose effective solutions
Required Skills/Experience
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Two (2) to five (5) years experience in related field is required.
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Demonstrated knowledge/competency in the following areas: claims or inquiry processing experience preferred analytical experience ability to produce statistical information from conceptual needs and working with PC application and/or mainframe systems preferred.
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Working demonstration of creating process models using tools like BPMN or Visio.
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Ability to lead and contribute to process improvement programs.
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Effectively communicate technical information to both technical and non-technical stakeholders.
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Strong understanding of system design principles data modeling and the ability to document requirements to design and implement effective systems.
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Excellent interpersonal skills necessary to interact with all levels of personnel.
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Ability to work independently
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Self-starter/Self-motivated
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Strong time management and organizational skills.
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Strong attention to detail to ensure that requirements are captured correctly and that systems are designed to meet business needs.
Department Requirements -
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Create and present reports and presentations to display operational data and proposed business changes
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Customer Service experience interfacing with internal and external customers
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Demonstrated project work/corporate work group experience (within the last year)
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Provide support to internal and external stakeholders by answering questions supplying information support of corporate tools and training
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Document and assist with implementing standard policies and procedures
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Develop and document workflows
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Identify and or analyze business problems and develop recommendations for solutions
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Participate in systems testing
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Develop procedures/controls and provide recommendations for the ongoing improvement of the updated process
Preferred Skills/Experience
Education/Certifications
TekWissen Group is an equal opportunity employer supporting workforce diversity.