Sales & Reservations Supervisor - Ski & Snowboard School

The Sales & Reservations Supervisor supports guests Pros Supervisor peers and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism business development and technical excellence. This position reports to the Private Lesson Manager. 

• Applications for this role will be accepted until  August 11 2025.
• The budgeted salary range for this position is $60656 - $66754. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Essential Job Functions / Key Job Responsibilities 

• Prioritize and organize POS S3 support systems and administrative requirements based on departmental SOPs end-of-season analysis and initiatives 
• Supervise schedule and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season 
• Support business growth guest experience and expense management through lesson reconciliation revenue collection research and operational support for Pros Supervisors and Managers 
• Recruit train develop schedule and evaluate office staff to build a strong professional team 
• Promote excellence in guest service evaluate experiences and resolve guest concerns promptly 
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence 
• Ensure essential information is communicated frequently and accurately across teams 
• Collaborate with other departments to enhance product knowledge and expand operational support 
• Assist S3 Global Sales & Reservations office Pros and payroll in shared responsibilities 
• Lead employee recognition disciplinary action and performance management to develop staff 
• Act in the best interest of ASC by supporting business growth protecting revenue and investigating underground teaching 

Qualifications :

Education & Experience Requirements 

• High School Diploma or equivalent required college degree preferred 
• Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required 
• Minimum of 3 full seasons in the winter sports industry required preferably with sales and reservations exposure 
• Prior experience working with sales and reservations systems in a customer-facing role demonstrating strong organizational and communication skills preferred 

Knowledge Skills & Abilities 

• Strong computer skills including POS software scheduling software RTP ProCard email Microsoft products and other business software 
• Comprehensive knowledge of sales operations and guest service principles 
• Ability to lead develop train and mentor a team in a fast-paced sales and operational environment 
• Excellent communication and collaboration skills for working with internal teams and external partners 
• Strong problem-solving skills with the ability to maintain professionalism and composure in guest-facing and high-pressure situations 
• Skilled at analyzing sales data to identify trends and prioritize opportunities for revenue growth 
• Commitment to delivering exceptional guest experiences and fostering team collaboration 
• Ability to multitask and manage competing priorities effectively 

Additional Information :

Work Environment & Physical Demands 

• Ability to be on your feet kneel and bend for extended periods of time 
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 
• Must be able to lift push or pull occasionally up to 50 lbs. individually or with assistance 

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: 

• Enrollment dates differ across the various programs.   
• Paid Time Off Programs 
• Paid Leave Programs 
• Employee Ski Pass 
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

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