Customer Support Associate - Voice
Customer Support Associate - Voice
Posted on :
15-07-2025
Employer Active
1 Vacancy
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Job Description
- Be the primary point of contact for our Business-to-Business customers through Voice.
- Provide timely accurate and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality productivity attendance and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications :
- Excellent communication skills in English
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers manage time effectively and work independently.
- Basic user-level knowledge of Windows operating systems.
- High school diploma or equivalent and above.
- 6 months 2 years of experience in domestic or international voice process.
Additional Information :
- Job Location: Work from Office Sutherland A1 block Shriram Gateway Parks Perungalathur Chennai-63
- Shift: Rotational shifts include both day and night
- 5 days of work 2 days rotational off
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request please report it to:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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