Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are seeking a Customer Support Specialist to join our dynamic team in Columbus OH. The ideal candidate will be the first point of contact for clients providing timely and effective solutions while ensuring a positive experience with our services. You will play a vital role in maintaining client satisfaction and supporting internal operations.
Responsibilities
Respond to customer inquiries via phone email and ticketing systems
Resolve customer issues efficiently while maintaining a professional demeanor
Maintain detailed records of client interactions and solutions provided
Collaborate with internal departments to improve processes and customer experience
Monitor client feedback and contribute to service improvement initiatives
Assist with onboarding new clients and supporting ongoing projects when needed
Qualifications :
Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred
Minimum of 12 years of experience in customer service or support roles
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask in a fast-paced environment
Familiarity with CRM and support ticket systems is a plus
Additional Information :
Benefits
Competitive salary ($54000$62000 per year)
Opportunities for professional growth and advancement
Collaborative and supportive work environment
Paid time off and holidays
Health dental and vision insurance
Ongoing training and development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
