Customer Support Associate - Japanese Speaker
Customer Support Associate - Japanese Speaker
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Job Description
Your mission is to help customers have an excellent experience with Wise mainly via phone emails and chat contacts. This isnt your normal call center - we do things differently - and our Customer Support Associates are here to help millions more potential customers save money by using Wise!
Provide world-class customer support via email phone and chat channels for Japanese Portuguese and English speaking customers all over the world
Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact
Be creative friendly and solution-oriented with customers and colleagues
Understand the need to meet expectations rise above them and go that extra mile for customers
Constantly review the processes and suggest improvements
Accountable for their own development performance and efficiency
Understand company values and promote them
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations via text and video call.
Qualifications :
You have strong verbal & written English skills and are fluent in both Japanese (JLPT N2) and Portuguese - youll be supporting Portuguese and Japanese speaking customers but the working language at Wise is English.
Youre flexible. Youre willing to work 5x2 (5 days of working and 2 days of rest) with 7h12 hours of work per day (shifts vary between 9am-11:12pm). While your scheduling preferences are taken into consideration the scheduling requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time.
Youre organized. Youre methodical in your approach with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder. Your Lead is
Additional Information :
Benefits:
- Salary for this role is 6015 BRL per month Language allowance plus benefits and RSUs.
- RSUs in a rapidly growing company
- Flexible working model During the first six months youll be in office most days of the week to become fully immersed in Wises culture and ways of working. After the initial period youll be in office at least 3 days per week.
- An annual self-development budget
- Health and dental allowance for you and your dependents
- Company-paid: Life Insurance and an EAP program
- Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
- A paid 6-week sabbatical leave after four years
- 18-weeks of paid parental leave after a year with us and child care assistance
- Transportation vouchers
- Meal (708 BRL per month) and food (1166 BRL per month) vouchers
- TotalPass access to 3500 gyms and studios throughout Brazil
Your first 3 months at Wise will be 100% fully in person at the office
Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
