Practice Services Coordinator III
Practice Services Coordinator III
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the practice manager the Patient Services Coordinator III functions within the Avon Comprehensive Breast Center coordinating administrative functions for a complex surgical practice with supporting administrative responsibilities. Assists with the effective management of the providers daily operations.Qualifications
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Perform all duties and responsibilities of a PSC I and II:
- Schedules patient office appointment using Epic including scheduling for more than one facility; coordinates appointments with those of other consulting physicians or primary care physician as appropriate.
- Schedules new patients over the telephone or on day of appointment obtaining all necessary information in a courteous manner; creates office medical records for new patients;
- Retrieves medical records prior to patient office visit; ensures that all necessary laboratory and radiological test results and medical records are received from within and outside of MGH and properly filed prior to patients office visit; is knowledgeable in the use of computer applications needed to obtain above information.
- Answers patient/family questions regarding appointments as appropriate.
- Arranges for interpreter services as needed prior to patient appointment.
- Schedules follow-up appointments and laboratory or radiology testing in a timely and courteous manner; prepares appropriate requisition/paperwork and arranges for specimen retrieval as necessary; ensures that any necessary follow-up is scheduled at the appropriate time in the future.
- Responds to requests from billing service or third party carriers for information corrections etc
- Re-schedules any canceled appointments in a timely manner.
- Responds to requests from physicians offices family or government agencies for letters of medical necessity letters to schools copies of medical records etc. as necessary.
- Retrieves and returns hospital medical records for physicians for research signature billing etc. as needed.
- Coordinates the scheduling of multiple appointments using multiple systems or resources.
- Investigates and resolves issues relating to and arising from the referral and/or billing process which interrupts the delivery of care to a patient or the reimbursement for services rendered. Addresses patient questions complaints and concerns.
- Possesses a thorough knowledge of all HMO managed care other third party insurers and available patient financial services/resources.
- Assists in resolving identified issues working collaboratively with practice management. Implements resolutions.
- Coordinates complex workflow and multiple schedules for providerto insure an efficient daily operation. Troubleshoots workflow issues as needed.
- Assists with special projects as required. Projects may include such topics as obligations to insurers hospital issues of compliance and/or Operations Improvement Initiatives.
- Special projects as assigned by Practice Manager Director and / or Division Chief.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
office experience 3-5 years required
Knowledge Skills and Abilities
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.
- Demonstrated ability to work independently with limited supervision resolve issues be organized attentive to detail and achieve outcomes within the team.
- Demonstrates effective interpersonal and communication skills.
- Effectively interacts with all levels of management.
- Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.
- Demonstrates an understanding of Disaster protocols to include: fire safety code calls per the mandatory training as outlined by MGH and JCAHO guidelines.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
