Senior Account Manager
Senior Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary/Objectives
The Senior Account Manager serves as the primary liaison between the company and its key clients ensuring strong relationships high customer satisfaction and continued business growth. This role focuses on understanding client needs aligning Managed IT services to business goals and driving revenue expansion through strategic account management. The ideal candidate possesses deep knowledge of MSP services including cloud computing cybersecurity IT infrastructure and managed support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Develop and nurture long-term relationships with clients to ensure retention satisfaction and business growth.
Act as the primary point of contact for client escalations ensuring timely issue resolution and service excellence.
Identify opportunities for service expansion including upselling and cross-selling of MSP solutions.
Partner with internal teams (technical support project management and sales) to ensure seamless service delivery.
Conduct regular business reviews with clients providing performance insights and proactive recommendations.
Stay informed about industry trends and emerging technologies advising clients on best practices and IT strategies.
Monitor contract renewals ensuring timely communication and negotiation of terms.
Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency.
Represent the company at industry conferences networking events and client meetings.
Maintain accurate client records contracts and account activities in all RJ Young systems.
Hold a working understanding of all RJ Young technology tools and solutions.
Work Environment
This position operates in a professional office environment with remote work flexibility. The role involves daily use of computers phones and standard office equipment.
Physical Demands
The ability to sit for long periods of time and lift and move 25lbs of equipment.
Position Type/Expected Hours of Work
Standard business hours (MondayFriday) 40 hours per week with occasional evening or weekend meetings/events as needed. Clients may be in different time zone and flexibility to match their schedules will be needed.
Travel
Expected travel to client sites (20-30%) must have reliable transportation. Occasional travel to attend trainings or meeting.
Required Education and Experience
3 years of account management experience in the MSP IT services or technology sector.
Strong background in client relationship management and IT service sales.
High School diploma or equivalent
Preferred Education and Experience
College degree in Business Information Technology or a related field.
Industry certifications (e.g. CompTIA ITIL Microsoft AWS Cisco).
Hands-on experience with MSP service models and IT solution consulting.
Work Authorization/Security Clearance (if applicable)
Must be United States citizen.
May require security clearance for government-related contracts.
AAP/EEO Statement
RJ Youngprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Manager
Employment Type
Full-Time
