Account Manager

Ready to make an impact and build lasting client relationships

At Ground Control were not just about meeting targets were about creating real connections with our clients and helping them thrive. If youre a customer service or office professional with a passion for relationship-building this is your opportunity to take your career to the next level in a role thats both rewarding and dynamic!

What Youll Do:

• Build and nurture strong client relationships that lead to long-term success.
• Take ownership of client contracts ensuring they are profitable and sustainable.
• Generate revenue and new leads by identifying opportunities and collaborating with our business development team.
• Manage projects and oversee contracts to ensure timely delivery within agreed service levels.
• Support a thriving team with performance reviews team goals and recruitment efforts.
• Visit clients face-to-face as needed to strengthen relationships and address their needs directly.
• Handle client complaints with professionalism ensuring timely and effective resolution.

What Were Looking For:

• Previous customer service or office experience we want someone who knows how to connect with people and get things done.
• A flexible approach to work including availability for occasional weekend work during the winter season.
• Strong communication skills and a desire to help clients succeed.
• A friendly chatty personality with the ability to build rapport quickly and make lasting impressions.
• A results-driven approach with the ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office (Excel Power BI MS Teams).

Why Youll Love It Here:

• Work in a dynamic supportive office in Billericay with three days a week in the office to foster collaboration innovation and relationship-building.
• Flexibility and Growth: While were all about client success were equally passionate about helping YOU grow and thrive with opportunities for training and advancement.
• A Focused Client-Centric Role: Take pride in directly impacting client satisfaction solving problems and generating meaningful results.

Why join us:

Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package along with flexible working options including:

23 days holiday Increasing with length of service bank holidays
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support Free Flu Jabs Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days

Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything click the apply now button below to speak to a member of our team.

How to Apply:

Wed love to hear from you! To make an application click on the Apply Now button below to send us your CV. Join us and become a key player in a thriving forward-thinking company!

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Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on age disability gender identity marital status pregnancy race religion sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.