Account Executive, SMB
Account Executive, SMB
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Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What youll do
The Account Executive is a high impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic fast paced technology-driven environment to effectively handle a large number of accounts.
This position is an individual contributor role reporting to the Area Vice President Commercial Sales.
Responsibility
- Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusigns incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud
- Qualify sales opportunities based on Docusigns sales methodology and metrics to include client fit and success criteria
- Position Docusigns value proposition as part of the overall business solution linking these benefits back to the key business issues of the client
- Expand the Docusign solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting recommending and upselling new Docusign products services and partner solutions
- Process sales orders and facilitate customer onboarding
- Handle customer needs for engagement with other Docusign resources such as professional services training product management and marketing
- Enlist customers to participate and/or speak at Docusign and partner events
- Provide accurate timely reports and forecasts as needed for management
- Develop and maintain sophisticated knowledge of Docusigns products and services
- Maintain current and accurate account information as well as leads and follow-ups for assigned clients in CRM database
- Manage overall customer loyalty serving as internal advocate and escalation point to clients
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Fluency in English and German
- Experience in consultative sales and account management preferably within a SaaS model
- Experience using sales force automation tools (such as ) Microsoft Word PowerPoint and Excel
Preferred
- Consistent track record meeting and/or exceeding individual sales targets and quotas
- Services/Consulting delivery experiences a big plus
- Ability to handle large volume of concurrent client relationships
- Ability to identify critique suggest and implement intelligent changes to the clients business optimization processes
- Ability to anticipate change and prioritise accordingly
- Ability to work as a team as well as independently
- Outstanding verbal and written communications skills able to interact effectively at all levels of an organization
- BS/BA degree
- Willingness and ability to travel as necessary
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
California: $X/hour - $X/hour or $X - $X base salary
Illinois and Colorado: $X/hour - $X/hour or $X - $X base salary
Washington New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary
Washington DC: $X/hour - $X/hour or $X - $X base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
IC
Employment Type
Full-Time
