Assistant Front Office Manager
Assistant Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
A WORLD OF REWARDS
Yearly salary of 28593
Free and healthy meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays
Free Parking
Modern and inclusive Team Members areas
What will I be doing
As Assistant Front Office Manager you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Front Office Manager with setting departmental objectives work schedules budgets policies and procedures
Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings in the absence of the Front Office Manager and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting managing training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
The ideal candidate should have:
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership interpersonal and communication skills
Accountability and resilience
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
