Technical Support Analyst
Technical Support Analyst
Posted on :
12-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About our client:
Our client a listed global leader that provides innovative solutions is committed to helping some of the worlds most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success this company has become known for its reliable and impactful solutions. As a member of this dynamic team the successful candidate will have the option to work in a hybrid capacity or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion connectedness and an environment surrounded by opportunity.
What you will be doing:
- Manage customer tickets escalations and reporting activities.
- Maintain up-to-date records in the ITSM tool with all ticket details.
- Ensure timely completion of operational tasks in line with contractual obligations.
- Liaise with internal development teams to follow up and resolve support issues.
- Maintain a good understanding of the customers deployed solution.
- Deliver product fixes in accordance with established internal procedures.
- Monitor and ensure compliance with SLAs and OLAs.
- Participate in shift rotations and be available for on-call support 24/7.
What our client is looking for:
- A relevant tertiary degree would be beneficial (Computer Science IT etc.).
- Strong understanding of telecom networks billing and charging systems as well as interconnect/roaming concepts.
- Experience with documenting support strategies plans and case handling.
- Familiarity with telecom OSS/BSS environments.
- Ability to work both independently and as part of a team.
- Strong communication skills with the ability to interact effectively across all levels of the organisation.
- Proficiency in at least one scripting language ( PowerShell Python Perl etc.).
- Experience with relational and/or non-relational databases (e.g. SQL NoSQL Oracle).
- Working knowledge of Unix environments and supporting production systems and applications.
Job ID:
- J106970
For a more comprehensive list of opportunities that we have on offer do visit our website - Technical Support, telecommunication, Scripting, SQL
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved