Technical Support IT Engineer - Dublin - MSP Microsoft Engineer
Technical Support IT Engineer - Dublin - MSP Microsoft Engineer
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Job Description
Our client a growing and dynamic MSP based in Dublin 12 is seeking a motivated and enthusiastic Level 1 IT Support Engineer to join their technical support team. This is an excellent opportunity for someone early in their IT career who wants to grow within a fast-paced managed services environment.
You ll work as part of a collaborative helpdesk team providing frontline support to clients and assisting with day-to-day technical issues. You ll also receive support ongoing training and the opportunity to develop your technical skills further.
Key Responsibilities:
Act as the first point of contact for technical support via phone email and ticketing system
Log track and update support tickets with accurate detail
Provide support for desktops laptops printers and mobile devices
Perform password resets account administration and software installations
Provide support for Microsoft 365 and common business applications
Troubleshoot basic networking issues (IP addressing DNS DHCP)
Escalate complex issues to Level 2 engineers with clear documentation
Assist with onboarding and setup of equipment for new users
Work closely with colleagues in a professional customer-focused manner
Requirements
6 12 months experience in an IT Support or Helpdesk role
Must have experience working in an Irish MSP or Microsoft Partner
Microsoft 365 administration and Active Directory experience is required
Strong knowledge of Microsoft Windows and Microsoft 365
Basic networking understanding (IP DNS DHCP)
Excellent communication and customer service skills
Ability to follow procedures log issues and work to SLA
Must be based in Ireland and have a valid visa to work legally to work in Ireland
Benefits
Benefits (after probation):
Company pension scheme
Income protection
Training allowance for professional development
Regular team building events
Staff discounts on IT hardware
If you have the required technical support experience within an MSP send your CV to Stack and Co today.
You must be legally permitted to work in Ireland and currently located in Ireland to apply. No visa sponsorship available.
Active Directory, Microsoft 365 Administration, Technical Support
Education
Certificate in IT, Microsoft Certification
Employment Type
Full Time
