Technical Customer Success Manager
Technical Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Technical Customer Success Manager (Technical CSM) to join our team and serve as the bridge between clients business goals and the technical capabilities of an AI-powered voice platform. In this role you will be both a trusted advisor and technical guide ensuring customers achieve success with the platform while helping them configure integrate and optimize their solutions.
If you enjoy working with innovative technology solving complex problems and building strong client relationships we d love to hear from you.
Key Responsibilities
Client Onboarding & Implementation: Own the end-to-end onboarding process from initial setup to integration with third-party tools (e.g. Zapier CRMs).
Account Management: Serve as the primary point of contact for clients understanding their business needs and ensuring they maximize value from the platform.
Integration & Technical Support: Assist clients in connecting our platform with their systems troubleshoot technical challenges and collaborate with engineering when needed.
Training & Enablement: Deliver product training sessions create documentation and provide best practices to empower clients.
Performance & Retention: Monitor account health conduct regular performance reviews and proactively address issues to drive satisfaction retention and growth.
Upsell & Renewal: Identify upsell opportunities and manage renewals to ensure long-term partnership success.
Feedback Loop: Act as the voice of the customer internally sharing insights with product engineering and leadership teams.
Requirements
Requirements
Experience: 2 years in customer success implementation technical account management or a similar hybrid role ideally in SaaS or AI-related companies.
Technical Skills:
Familiarity with APIs webhooks HTTP requests and troubleshooting integrations.
SQL knowledge.
Experience with tools like Zapier and CRMs (e.g. Salesforce HubSpot).
Ability to explain technical concepts clearly to non-technical audiences.
Account Management: Proven success managing client relationships renewals and upsells.
Project Management: Strong organizational skills to manage multiple clients and priorities.
Problem-Solving: Analytical mindset to diagnose issues and propose solutions.
Communication: Fluent English required (spoken and written).
Startup Mentality: Flexible adaptable and comfortable working in a dynamic environment.
Preferred Qualifications
Experience with AI SaaS or telecom/telephony platforms.
Familiarity with basic scripting (JavaScript Python).
Additional languages are a plus.
Benefits
Why Join
Be an integrated part of a fast-growing AI company redefining voice technology.
Work at the intersection of business and technology with innovative clients.
Growth opportunities in a collaborative high-impact team.
What We re Looking For 2+ years in Implementation, Technical Support, or Customer Success Strong communication skills able to explain technical concepts to non-technical users Experience with APIs, webhooks, and basic troubleshooting Familiarity with Zapier, , or similar automation platforms Understanding of CRMs like Salesforce or HubSpot Excellent problem-solving and time management skills Ability to handle multiple onboarding projects at once Comfortable working in a fast-moving, startup-style environment Nice to Have Background in AI, SaaS, or voice/telecom platforms Basic knowledge of JavaScript, Python, or SQL (not required) Experience in a customer-facing technical role
Employment Type
Full Time
