Team Lead – Operations

Team Lead Operations
Location: Bangalore India

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow revenue and unlock new business models. Our mission is to increase the GDP of the internet and were just getting started. Every Stripe employee has the opportunity to impact this mission meaningfully.

About the Stripe Delivery Center (SDC)
The SDC is a strategic operations hub designed to scale Stripes user support compliance and operational excellence. We work at the intersection of user empathy operational scale and technical depth to support Stripes most critical workflows. Our teams partner deeply with global stakeholders across product engineering legal and risk to deliver reliable high-quality outcomes for our users.

About the Role
Were looking for a high-agency people-first Team Lead to manage a group of Operations Associates supporting one of Stripes high-impact verticals. You will operate in a player-coach capacity ensuring daily execution excellence while mentoring your team toward long-term success. This is a hands-on role combining operations leadership team development and process ownership.

Youll work at the heart of scaled operations where structured execution meets deep ownership.

What Youll Do

• Lead with Clarity & Accountability: Manage a team of Associates and ensure delivery on key KPIs across quality productivity and timeliness.
• Be a Subject Matter Expert: Act as a go-to leader in your workflow resolving complex cases guiding escalations and driving operational decision-making.
• Critical thinker: Demonstrates strong critical thinking and end-to-end ownership in navigating ambiguity resolving complex issues and driving outcomes without constant direction.
• Coach & Grow Talent: Provide regular feedback run structured development conversations and mentor Associates on career progression within and beyond their current roles.
• Drive Operational Rhythm: Own capacity planning queue monitoring shift scheduling and issue triaging to ensure stable daily operations.
• Build a Culture of High Standards: Set clear expectations uphold rigorous quality benchmarks and foster continuous improvement in process and people.
• Execute Process Enhancements: Identify gaps and lead small-scale initiatives to reduce manual effort improve turnaround times or elevate the user experience.
• Partner with Cross-Functional Teams: Collaborate with program managers product specialists quality auditors and global stakeholders to drive alignment and excellence.
• Contribute to Team Identity: Help shape the culture rituals and onboarding practices that make your team a cohesive inclusive and high-performing unit.

Who You Are

Minimum Qualifications

• 1 2 years of people leadership or team lead experience in customer support back-office operations or a scaled service environment
• Demonstrated ability to mentor coach and guide teams to success
• Operationally strong - able to manage queues plan capacity and make real-time execution decisions
• Strong communication and interpersonal skills especially in handling feedback conflict and ambiguity
• Experience collaborating with cross-functional stakeholders (e.g. product risk compliance)
• Hands-on experience working within structured SOPs SLAs and quality frameworks
• Comfortable in working shifts (including periodic weekend coverage with compensatory weekday off)

Preferred Qualifications

• Exposure to scaling support or operations within high-growth or tech environments
• Familiarity with metrics-led performance management
• Prior experience in owning a domain or initiative beyond daily execution (e.g. Automation / LLM contributions QA improvements onboarding playbook creation)

Why Join Us
As a Team Lead you will shape the next generation of high-agency associates at Stripe. Youll be empowered to lead with empathy innovate responsibly and elevate those around youwhile helping scale Stripes operational backbone.