Housing Repairs & Maintenance Operations Manager (Leicester)

Lead locally. Deliver excellence. Put customers at the heart of every repair.

Platform Property Care are looking for a passionate driven and experienced Housing Repairs and Maintenance Senior Managerto lead a locality based in Leicester as a Locality Operations Manager.

This is your opportunity to shape how we deliver responsive repairs void refurbishments and planned works across your areaensuring every customer experience reflects our values of care consistency and accountability.

Why this role matters

As a Locality Operations Manager youll be the driving force behind a high-performing multi-skilled team. Youll lead with purpose inspire a culture of ownership and ensure our services are safe efficient and customer focused.

Your leadership will directly impact customer satisfaction operational performance and employee engagementmaking a real difference in the communities we serve.

What youll be doing

• Leading and motivating a team of Locality Area Managers In-Day Schedulers and Trade Operatives
• Delivering high-quality customer-first services with right-first-time repairs and voids
• Embedding a culture of accountability safety and continuous improvement
• Managing budgets and resources effectively and delivering value for money
• Using data and insight to inform decisions and improve performance.
• Collaborating across Housing Neighbourhoods Commercial and Asset teams to deliver a seamless locality-based service

It is Essential that youll bring

• Strong technical knowledge of property maintenance and building compliance.
• Up-to-date understanding of Health & Safety legislation Decent Homes Standard and HHSRS
• Proven experience in leading teams and driving service improvements.
• A collaborative inclusive leadership style with a focus on coaching and development
• An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4

Youll be measured on success by:

• 95% of repairs and voids completed within target.
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• Improvements delivered cost-efficiency and sustainability outcomes.
• Engagement culture and employee turnover metrics

Why join us now

This is more than an operational roleit is a chance to lead change shape culture and deliver services that truly put customers first. Youll be part of a wider transformation programme within Platform Property Care thats redefining how we deliver repairs and maintenance services for our customers.

Next Steps How to apply

If youre ready to lead with impact and help shape the future of property repairs and maintenance in your area wed love to hear from you. ClickApply Nowto complete an application and upload your CV.

For more details about this position please refer to the attached job description or if youd like further information about the role please email our Recruitment Team at

As this is a locality-based role you will need to live in the area youre applying for.

There will be regular operational travel around our geography therefore a driving licence and access to your own vehicle is essential. Mileage will be able to be claimed in line with our Mileage policy.

We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.

Join us and find your purpose at Platform!

Working with us is more than just a job you will be joining an amazing organisation that values you and your contribution and where you can truly make a difference and change peoples lives.

You will join the largest social housing association in the Midlands. Were much more than just houses; we build homes strong communities and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday 9-5 approach then please highlight this on your application or discuss it with us at the interview stage. After all we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work we offer lots of opportunities for you to get involved share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.