Project Manager/Customer Relationship Manager
Project Manager/Customer Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Work closely with different organizations and their departments to understand their technology requirements provide guidance and support and build strong relationships.
Work closely with the IT department teams to understand their general job functions and pull in necessary teams as needed (for tickets projects questions etc.)
Primary point of contact for all IT-related items:
IT ticket status issues & optimization request management
Project planning and implementation
Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda documenting minutes and tracking action items
Plan execute and finalize projects with project team and stakeholders
Estimate and Statement of Work creation with defined scope budget and timeline
Develop status reports/dashboards and present updates to customers routinely
Many other critical activities.
Play a critical role in delivering an exceptional customer experience.
Collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance customer satisfaction
Manage customer expectations by setting clear communication channels
Ensure customer needs are addressed in a timely and efficient manner.
Requirements:
PMP certification or equivalent strongly preferred.
Excellent communication skills
Strong problem-solving abilities
Detail-oriented well organized
Strong ability to efficiently prioritize
Motivated and enthusiastic
Basic understanding of Epic software is helpful
Employment Type
Full-time
