Overview:
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures
Position: Analyst-Marketing Operations
Location: Hyderabad
Duration: 5 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
- Responsible for Conducting extensive Quality check on the clients Web Region Supported: EMEA/AMER/APJ - Should be ready to work in CST hours - 8.30PM to 5.30 AM (IST).
SUMMARY:
- The Quality Operations Analyst for Online audits will assist in improving customer experience on the clients online properties by ensuring high quality data and accurate content is always shown to customers.
- The Analyst would conduct content Product and Pricing audits and assist in driving improvements in error reduction through prevention and quick resolution.
- She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.
- Great stakeholder management is a must have.
SKILLS/EXPERIENCE:
- Ideal Candidates should have about 0 2 years of industry experience;
- Preferably from the eCommerce space as a product expert in a data-oriented environment with a strong focus on accuracy and meeting tight deadlines.
Summary of key requirements:
- Graduates in any discipline
- Good understanding of online marketing terms is desirable
- High standard of written and verbal English
- Ability to learn new technologies and thrive in a fast-moving operational environment
- Strong tactical execution skillsattention to detail and accuracy essential
- A positive team player with excellent interpersonal skills
- Ability to remain focused in a sometimes pressurized working environment
- Prior knowledge of the clients CMS is an advantage; but not essential full training will be provided
- Willing to night shifts and rotational including weekends.
Technical Skills (preferred):
- MS Excel good to intermediate.
- Intermediate SQL & VBA experience
- HTML JR & ASP
- Strong Analytical skills
- Intermediate hardware knowledge
Mandate Skills:
- Excellent communication skills
- Strong MS Excel skills
- Should be familiar with the Content Management System (CMS).
- Strong grasp of the Online/eCommerce Web Production with excellent project management and passion for E-Commerce
- Data entry work on tools (Word press content studio AEM etc.)
- Stakeholder management and ability to work with a team.
Experience:
- Total Exp: 1-2 years
- Rel Exp: 1 years
TekWissen Group is an equal opportunity employer supporting workforce diversity.