Corporate Receptionist - Part Time

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Corporate Receptionist - Part Time

Based Derby

Hours 20hrs

(Monday / Tuesday 7.30am - 15.30. Wednesday 7.30am to 12.30)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward

Role Purpose

A highly self-motivated and passionate team playerwith a great attention to detail.

The key focus for this role will be to create a single and visual point of contact forclientvisitorsandemployeesand to act as the primary interface between the internal operations ofstakeholdersand our client Rolls-Royce across multiple sites. Providing services to the highest possible standards as well as representingtheclientand JLLvalues in appearance presentation and manners.

You will take ownership andmanagethefront of house experience; help orient and settle new and visiting staffandsupport the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.

In this role you will bring your people focused skills including strong stakeholder management and relationship building continuous engagement and communications as well as your ability to proactively support the needs of our staff clients and business ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

What this job involves

• To provide exceptional levels of customer service.
• To act as a meet and greet in the main reception.
• To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
• Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
• To process room booking and video conference requests and issue support documentation to relevant departments.
• Produce monthly statistics of utilisations
• Process guest WIFI user requests via the online system.
• Support Emergency Evacuation procedures responsible for taking the lead in the management of Emergency Evacuations.
• Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
• Manage any issues that arise outside of core business hours escalating to the relevant person dependent on the issue.
• Make decisions and communicate with anyone working in the building outside of core business hours.
• Process incoming and outgoing mail and courier items.
• Manage the site stationery supplies.
• Raise work requests through our system for maintenance and cleaning.
• Manage bookings for visitor car parking spaces for the facility.
• Work as part of a flexible team to provide reception and meeting room support.
• Carry out basic administration tasks to support the business.
• To support the review of procedures and processes.
• Ensure that performance is compliant with agreed SLA.
• To put forward any suggestions/initiatives.
• To work as part of a team to deliver a first class service within the facility
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
• To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
• Ensure all meeting spaces are set to a defined standard
• To ensure all customer requests are dealt with efficiently and effectively

Person Specification

• Flexible and proactive
• Passionate about exceptional customer service.
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
• Ability to build positive relations with colleagues guests and clients.
• Able to interact with all levels of personnel including Senior Executives within the client organisation.
• Able to work off their own initiative and with minimal direction.
• Confidently able to manage emergency situations and make decisions as required.
• Strong team player with a commitment to support their colleagues.
• Excellent written and oral communication skills.
• Exceptionally organised and skilled in multi-tasking.
• High attention to detail.
• Working knowledge and competent in the use of Microsoft Office software
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
• Computer literate (Word Excel Outlook E-mail)
• To be able to move heavy / bulky items safely
• A clear understanding of Health & Safety practices
• Customer focused with the ability to build positive relationships
• Enthusiastic and conscientious approach to all Site Support related tasks
• Clear strong and confident communication skills
• Team player with a can do attitude

At JLL we believe the most effective teams are built when everyone is empowered to thrive. We support each others wellbeing and champion inclusivity and belonging across teams reflecting the diversity of the UK. If youre ready to take the more inspiring innovative and optimistic path on your journey toward success as a Mobile Corporate Receptionist at Rolls-Royce we invite you to join our team and make a lasting impact

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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