Experienced Customer Delivery Manager â Cloud & Sovereign Cloud â German speaking (REF4365V)
Experienced Customer Delivery Manager â Cloud & Sovereign Cloud â German speaking (REF4365V)
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality optimizing portfolios and collaborating with top management to drive success.
FOCUS AREA:
- Responsible for Cloud like Open Sovereign Cloud (OSC) /Client Application Operation (CAO) / FCI
Responsibilities:
- Oversee end-to-end customer delivery within Cloud Managed Services.
- Ensure high-quality service delivery and handle escalations related to service quality.
- Manage customer-impacting projects including Transformation and Transition (T&T).
Language Requirements:
- Fluency in German is essential for direct customer interaction.
- Proficiency in English is required for communication with international teams.
Qualifications :
Required Knowledge and Skills:
- Experience managing project scope based on budget and contract size.
- Ability to plan operations and strategize service delivery in terms of time quality and cost.
- Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities.
- Strong understanding of cloud computing cloud platform best practices and most importantly experience with Sovereign Cloud and TSI standard service delivery processes.
- Thorough knowledge and experience with ITIL processes (Incident Problem Change management)
- Accuracy in financial management and invoicing.
- Evaluate and approve cost and transition strategies within deals.
- Collaborate with Delivery teams to enhance efficiency and implement improvement measures.
- Handle escalation management and take action as needed.
- Monitor delivery quality and maintain regular communication with suppliers and customers focusing on technical aspects.
- Lead and coordinate interdisciplinary project teams both nationally and internationally.
- Engage with top management internally and externally to develop global cooperation strategies.
Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
