Spanish-Speaking Customer Support Representative
Spanish-Speaking Customer Support Representative
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Job Description
Job Title: Spanish-Speaking Customer Support Representative
Location: Lisbon Portugal
Employment Type: Full-Time On-Site
Work Schedule: Rotational shifts 24/7 coverage
Language Requirement: Fluency in Spanish and English
About the Role:
We are currently hiring a Spanish-speaking Customer Support Representative to join our team in Lisbon. In this role you will be responsible for assisting customers through phone chat and email ensuring high-quality service and resolution of inquiries in a timely manner. The role requires flexibility as it follows a 24/7 shift pattern including nights weekends and holidays.
Key Responsibilities:
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Provide exceptional customer support in Spanish ensuring client satisfaction across all communication channels
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Resolve customer issues efficiently and empathetically following standard procedures
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Maintain accurate records of customer interactions
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Escalate complex issues to the appropriate departments
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Continuously improve service quality by following team feedback and training
Requirements:
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Native or near-native fluency in Spanish
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Good level of English (B2 minimum)
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Prior experience in customer service or contact center roles is a plus
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Strong communication and problem-solving skills
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Flexibility to work on a 24/7 rotating shift schedule
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Valid work authorization for Portugal
What We Offer:
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Competitive monthly salary
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Meal allowance and night/weekend shift bonuses
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Paid training and ongoing support
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International and multicultural work environment
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Opportunities for internal career development
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Modern office space in Lisbon
Start Date: ASAP
If youre passionate about customer service and ready to work in a dynamic 24/7 environment we would love to hear from you!
Employment Type
Full Time
