English-Speaking Customer Support Representative
English-Speaking Customer Support Representative
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Job Description
English-Speaking Customer Support Representative
Sofia Bulgaria Full-time On-site Role
We are looking for enthusiastic and service-oriented Customer Support Representatives to join a fast-growing team in Sofia Bulgaria. If you have a passion for helping people and are fluent in English this could be the ideal opportunity for you!
As a key member of the support team youll handle customer inquiries through various channels providing first-class assistance while contributing to a high-quality customer experience.
Key Responsibilities:
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Respond to customer queries via phone email or chat in a professional and timely manner
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Assist users with troubleshooting product guidance and general support
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Maintain a positive empathetic and professional attitude toward customers
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Follow up on customer interactions and ensure issues are resolved effectively
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Collaborate with internal teams to escalate and resolve complex cases
Requirements:
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Fluency in English (C1 or above)
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Excellent communication and problem-solving skills
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Previous customer support experience is an advantage but not mandatory
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Strong multitasking abilities and attention to detail
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Willingness to work flexible hours if required
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Valid EU work permit or the right to work and live in Bulgaria
Whats Offered:
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A full-time on-site role in Sofias vibrant business district
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Competitive base salary with performance-based bonuses
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Paid training and career growth opportunities
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Supportive and multicultural team environment
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Health insurance and additional employee benefits
Are you ready to build a career in customer support while living in one of Eastern Europes most dynamic capitals We want to hear from you!
Apply now and join a team that values communication collaboration and customer satisfaction.
Employment Type
Full Time
