Customer Support Lead, IdahoSTARS
Customer Support Lead, IdahoSTARS
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
Position Overview
This position oversees responsive and engaging customer support for child care professionals as they navigate the Idaho Child Care Program ( ICCP ) and state child care licensing requirements. The Customer Support Lead is responsible for delivering efficient and effective processes using data-driven decision-making to meet licensing and ICCP retention and recruitment goals Duties include: Program Leadership and Implementation Research Partner Engagement and Communication Evaluation and Accountability Other duties as assigned
Required Experience
Experience in a customer support role At least one year of supervision experience Experience with data entry and data management systems Experience using project management software such as Smartsheet Experience with developing client-facing and internal communications Experience using computer software and applications for word processing developing spreadsheets email and internet research
This position oversees responsive and engaging customer support for child care professionals as they navigate the Idaho Child Care Program ( ICCP ) and state child care licensing requirements. The Customer Support Lead is responsible for delivering efficient and effective processes using data-driven decision-making to meet licensing and ICCP retention and recruitment goals Duties include: Program Leadership and Implementation Research Partner Engagement and Communication Evaluation and Accountability Other duties as assigned
Required Experience
Experience in a customer support role At least one year of supervision experience Experience with data entry and data management systems Experience using project management software such as Smartsheet Experience with developing client-facing and internal communications Experience using computer software and applications for word processing developing spreadsheets email and internet research
Employment Type
Full Time
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