Remote Customer Experience- Email, Chat, Call
Remote Customer Experience- Email, Chat, Call
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Job Summary
We re seeking a detail-oriented customer-first Remote Customer Experience Assistant to join our virtual support team. In this role you will engage with customers through email chat and phone providing accurate timely and professional support. The ideal candidate is a strong communicator with excellent problem-solving skills who thrives in a fast-paced remote environment.
Requirements
Key Responsibilities
Respond to customer inquiries via email live chat and phone in a timely and professional manner
Deliver personalized solutions by identifying and understanding each customers unique needs
Accurately document customer interactions and update records in CRM or support systems
Work cross-functionally with internal teams to resolve complex or escalated issues
Ensure a high standard of customer satisfaction through proactive communication and follow-up
Qualifications
Prior experience in customer service call center or virtual support roles is preferred
Excellent written and verbal communication skills
Strong organizational and multitasking abilities in a remote setting
Tech-savvy with the ability to learn new platforms and tools quickly
Must have a reliable internet connection
Benefits
Work Schedule & Benefits
100% remote role with flexible scheduling options
Competitive compensation with potential performance-based incentives
Ongoing training coaching and professional development
Supportive growth-focused team environment
Equal Opportunity
We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race religion color national origin gender gender identity sexual orientation age or disability.
Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Identify customer needs and deliver effective, personalized solutions. Maintain accurate records of customer interactions and update account information as required. Collaborate with internal teams to resolve complex or escalated issues. Ensure high levels of customer satisfaction by providing exceptional service and follow-up. Qualifications Previous experience in customer service or a related support role is preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities in a remote setting. Reliable high-speed internet connection and a quiet, distraction-free workspace.
Education
High School
Employment Type
Full Time