Customer Support Manager
Customer Support Manager
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Job Description
Job Description:
Reboot Staff is seeking a highly organized and experienced Customer Support Manager to lead our customer service team and ensure a high standard of client satisfaction. The ideal candidate will have a proven track record in team leadership problem-solving and building efficient customer support systems. This role is key in maintaining strong relationships with our clients and enhancing their overall experience with our services.
Responsibilities:
Manage and lead the customer support team to ensure high-quality service
Develop and implement customer service policies and procedures
Monitor performance metrics and customer satisfaction data
Handle complex client issues and resolve escalated complaints promptly
Collaborate with internal departments to improve processes and service delivery
Provide coaching training and performance evaluations for support staff
Report on team performance and suggest improvements to senior management
Qualifications :
Qualifications:
Bachelors degree in Business Communications or related field
Minimum 3 years of experience in customer service or support management
Strong leadership and team management skills
Excellent communication and conflict-resolution abilities
Proficiency in CRM systems and customer service software
Ability to analyze data and create action plans based on insights
Additional Information :
Benefits:
Competitive salary ($58000 $64000/year)
Professional growth and development opportunities
Comprehensive health and dental coverage
Paid time off and holidays
Supportive and collaborative work environment
Access to ongoing training and career advancement programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
