Assistant Product Manager - Consumer
Assistant Product Manager - Consumer
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Job Description
Founded in 1978 Dicker Data is Australias leading locally owned and operated distributor of ICT hardware software cloud and IoT solutions for over 10000 reseller partners across Australia and NZ.
An ASX listed (ASX: DDR) company we are recognised in the industry for our award-winning record of gender equality diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams and of supporting our people to reach their full potential in every aspect of work and life.
Our Vision
To inspire educate and enable Australiantechnology resellers to achieve their full potentialthrough the delivery of unparalleled servicetechnology and logistics.
Our Values
At Dicker Data we pride ourselves on our family centric culture. Our people band together for a common goal willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:
- Agile
- Solutionfocused
- Respectfor all people
- Integrityin the way we operate
Description
About You
Were looking for a highly organised proactive and detail-drivenAssistant Product Manager to join our Consumer Hardware team. In this role youll support the Product Manager across pricing stock vendor and sales role is ideal for someone experienced in product coordination within a retail distribution environment and who is eager to develop into an experienced Product Manageras your career progresses. Youll work closely with Product Managers and vendors and own key operational tasks to make meaningful contributions to a fast-moving distribution environment.
What You Will Do in the Role
Pricing Rebates & Claims
Maintain and update vendor price lists across ERP and inventory systems
Manage exchange rate-based pricing adjustments for USD vendors
Process retailer rebates and scan claims with accuracy and timeliness
Stock Management
Monitor weekly stock levels across warehouses and place replenishment orders
Manage ageing inventory and coordinate with vendors on returns and stock balancing
Submit and track customer returns liaising with vendors for resolution
Ensure warehouse teams meet SLAs for order processing
Sales & Partner Support
Respond to ConsumerSales team enquiries about pricing availability and product info
Prepare regular stock and pricing updates for key retail partners
Vendor & Contract Management
Understand vendor agreements and communicate key terms across departments
Attend regular vendor meetings alongside the Product Manager
Record meeting minutes and follow up on open items
Customer Service & Communication
Manage vendor inboxes and respond to operational queries
Place and track sales orders (including COD)
Keep all departments informed with timely updates using internal tools
Ensure the sales team has up-to-date sales materials and tools
Reporting & Insights
Generate stock sell-in/sell-out and backorder reports
Assist with vendor claims in coordination with the Vendor Operations Manager
Build ad hoc reports for vendors and retail partners as needed
Skills And Experiences
What You Will Need to Succeed in the Role
- Retail product distribution experience essential
- Professional and clear communication skills both written and verbal
- Solid administrative and business writing skills
- Excellent customer service orientation
- Strong stakeholder engagement and relationship building skills
- Proactive orientation
- High level of attention to detail
- Solution focused and the ability to manage and resolve customer issues and complaints
- Collaborative team player and can work well autonomously
- Intermediate Office 365 proficiency especially in Excel
Our Benefits
- A highly competitive salary package depending upon experience
- Hybrid and sustainable working environment
- Staff only on-site gym & weekly corporate fitness classes
- A selection of freshly prepared lunch options provided daily
- Free on-site parking and electric parking stations
- A relaxed modern office setting with smart casual dress
- Access to discounted banking superannuation and health and wellbeing offers via our corporate partners
- Company paid parental leave scheme
- Employee Assistance Program
- On site school holiday program for children of Dicker Data staff
Only those with the legal right to work in Australia may apply for this position.
Only short-listed candidates will be contacted.
Required Experience:
IC
Employment Type
Full-Time
