Program Support Specialist
Program Support Specialist
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Job Description
Job Summary
The Program Support Specialist plays a key role in ensuring the smooth operation of day-to-day activities by providing high-level support to internal and external teams. This position is responsible for managing employee processes coordinating onboarding ensuring accurate timekeeping maintaining regulatory compliance and supporting various HR functions. This role is essential to fostering a seamless operational environment at the client site and ensure that new employees are effectively welcomed and set up for success This role is critical to maintaining smooth operational processes at the client site and ensuring new employees are welcomed and set up for success. The Senior. Support Specialist will work closely with the onsite Program Manager who overseas account performance and manages client relationship.
Classification and Reporting
Full-time exempt
Job Responsibilities
- Serve as the primary liaison between the Program Manager and internal HQ teams ensuring effective communication and alignment with client-related needs.
- Plan coordinate and facilitate new employee orientations including scheduling materials and documentation.
- Initiate and track new employee onboarding / offboarding tickets.
- Serve as the primary point of contact for time entry issues ensuring compliance with company and client policies.
- Monitor employee compliance with onboarding documentation and training requirements.
- Support HR coordination efforts with headquarters management team. Q.
- Provide guidance and coaching to onsite team members as needed.
- Oversee the day-to-day responsibilities of junior support team members (if applicable).
- Review expense reports and ensure travel and reimbursement policies are followed.
- Ensure all VMS support metrics (response times issue resolution rates etc.) meet defined KPIs.
- Assist with VMS (Vendor Management System) support reporting and troubleshooting.
- Collaborate with the Program Manager to align daily support tasks with broader program goals and client expectations.
- Provide account recruitment as needed to meet account staffing needs
- Perform other duties as assigned to meet the needs of the department and client.
- Support special operational initiatives as needed.
Minimum Qualifications
- Associate degree or equivalent experience in a related field required Bachelors degree preferred.
- 2 years of experience as a VMS Support Specialist or similar support role.
- 2 years of customer service experience.
- Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint) and the ability to quickly learn and navigate internal systems and platforms.
- Strong organizational and problem-solving skills.
- Excellent oral and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to maintain confidentiality and exercise discretion.
- Experience with onboarding compliance tracking and HR coordination preferred.
- Leadership or employee management experience strongly preferred.
- Ability to travel up to 35% as needed.
Physical Requirements
- Frequently required to operate a computer and file and retrieve written documents.
- Physical demands may include but are not limited tostanding sitting walking lifting carrying reaching handling kneeling crouching and bending.
About InGenesis
InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life improve lives and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients including clients in the healthcare life sciences higher education and pharma industries.
EEO Statement
InGenesis is an equal opportunity employer committed to fostering a diverse inclusive and equitable workplace. We comply with all applicable federal state and local employment laws including recent executive orders and strictly prohibit discrimination harassment or retaliation based on race color religion sex sexual orientation gender identity national origin disability genetic information age veteran status or any other characteristic protected by law.
InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications merit and business needs. If you require a reasonable accommodation during the hiring process please contact us by visiting our website at Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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