Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team in Madison WI. In this role you will be the first point of contact for our clients providing prompt and professional support resolving inquiries and ensuring an exceptional client experience. If you excel in communication problem-solving and multitasking we encourage you to apply.
Responsibilities
Respond to client inquiries via phone email and ticketing system in a timely and courteous manner
Identify investigate and resolve customer issues efficiently
Document all customer interactions and maintain accurate service records
Collaborate with internal departments to ensure prompt resolution of client concerns
Follow up on unresolved inquiries and ensure client satisfaction
Assist in improving customer service procedures and policies
Qualifications :
Qualifications
High school diploma or equivalent (Bachelors degree preferred)
1 years of experience in customer service or support roles
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite and customer support software
Ability to manage multiple tasks and prioritize effectively
Problem-solving mindset and attention to detail
Friendly empathetic and professional demeanor
Additional Information :
Benefits
Competitive salary: $55000 $65000 annually
Professional growth and career development opportunities
Paid time off and holidays
Health dental and vision insurance
Retirement plan options
Supportive and inclusive team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
