Senior Manager, Service Delivery
Senior Manager, Service Delivery
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Job Description
Ready to lead the charge in delivering world-class infrastructure and workplace services Join SEEK as our Senior Manager Service Delivery and empower cross-functional teams to create seamless modern workplace experiences that keep SEEKers productive and engaged.
What Youll Do
Drive service delivery excellence across infrastructure and workplace services partnering with engineers vendors and business stakeholders to optimize every tech touchpoint. Youll lead virtual workplace initiatives resolve high-impact incidents manage vendor relationships and use data-driven insights to continuously improve our service delivery. From developing personalized employee tech journeys to fostering innovation culture youll shape how technology enables our people to thrive.
Why This Role Matters
Youll directly impact how thousands of SEEKers experience technology daily while building the foundation for our future growth. If youre energized by complex challenges love connecting people and technology and want to drive meaningful change at one of Australias most innovative companies we want to hear from you.
Key Responsibilities
Stakeholder & Vendor Management: Liaise between business technical teams and external vendors to ensure clear communication technology adoption and alignment with company objectives.
Employee Experience: Support personalized tech journeys optimize customer touchpoints with clear SLAs manage service delivery across Infrastructure and Workplace Services and maintain RTB data insights.
Operations & Planning: Drive operational excellence through data and KPIs lead workplace initiatives develop scalable processes participate in work management ceremonies and support capacity planning and forecasting.
Project Support: Collaborate on requirements gathering support project management activities including planning and monitoring and ensure sprint outputs align with project deliverables.
Culture & Improvement: Foster innovation and continuous improvement while ensuring timely resolution of high-impact incidents and issues.
Qualifications :
What You Bring
5 years in business analysis with proven delivery leadership experience including matrix team management. Youre skilled with Jira and project management tools excel at stakeholder relationships and have a track record of developing repeatable processes. Most importantly youre proactive detail-oriented and passionate about building collaborative environments where teams achieve ambitious goals.
- Experience implementing and managing Jira and other project management tools
- Ability to manage project & BAU service delivery with multiple stakeholders and competing priorities.
Additional Information :
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days as well as the opportunity to purchase additional leave
- SEEK is committed to operating sustainably certified carbon neutral for its business operations (through Climate Active) purchasing renewable energy for our office and working-from-home emissions and a target for net zero by 2030.
- The opportunity to work from anywhere for up to 4 weeks per financial year
- Tailored career development planning (including Education Assistance Program)
- Professional development sessions with industry leading guest speakers
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.
For this role only those with eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
