Technology Specialist (8 Hours/260 Days)

Position Title: Technology Support Specialist

Department: Technology

Reports To: Lead Technology Support Specialist

FLSA Status: Exempt

SUMMARY:

Under general supervision the Technology Support Specialist plays a crucial role in ensuring the smooth operation and effective use of technology across assigned schools or district services. This position provides vital hands-on technical support installation configuration and maintenance of computer systems software and peripheral equipment. The Specialist also empowers school employees by providing training and assistance fostering a technologically proficient learning and working environment that supports student success and district objectives.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Technical Support & Troubleshooting:

• Provide timely Tier 1 and Tier 2 technical support to end-users (staff administrators and students) for hardware software network connectivity and peripheral issues.
• Diagnose and resolve technical problems in person remotely and via a helpdesk ticketing system ensuring clear communication and effective solutions.
• Install configure maintain and troubleshoot desktops laptops tablets (e.g. Windows Chromebooks iPads) printers interactive panels projectors and other classroom/administrative technologies.
• Support and troubleshoot operating systems (e.g. Windows macOS ChromeOS) and standard productivity software (e.g. O365 Google Workspace).

System & Software Management:

• Assist in the deployment installation customization and maintenance of instructional and administrative software applications and district-wide systems (e.g. SIS LMS MDM).
• Manage user accounts and permissions as directed adhering to security protocols.
• Perform routine maintenance updates and upgrades on hardware and software to ensure optimal performance and security.
• Assist with inventory management of technology assets including tracking auditing and surplus processes.

User Training & Support:

• Develop and deliver training sessions workshops and orientations for staff on the effective use of hardware software and technology resources.
• Create and maintain user-friendly documentation guides and knowledge base articles.
• Advise staff on technology best practices and assist in integrating technology effectively into instructional and administrative tasks.

Operational & Departmental Support:

• Collaborate with school staff and department colleagues to support technology initiatives and projects.
• Maintain accurate records of work performed inventory and project status.
• Stay current with emerging technologies educational technology trends and security best practices through professional development research and training.
• Contribute to the evaluation and recommendation of new technologies and software.
• Escalate complex issues to senior specialists or vendors as appropriate.
• May be required to drive a district or personal vehicle to provide support at various school sites.
• Perform other duties as assigned to support the technology needs of the district.

JOB SPECIFICATIONS

EDUCATION and/or EXPERIENCE:

• High school diploma or GED required. An Associates or Bachelors degree in Information Technology Computer Science Instructional Technology or a related field is preferred.
• Minimum of three to five (3-5) years of progressive experience in desktop/laptop support software troubleshooting and hardware maintenance in a networked environment.
• Verifiable experience supporting technology in a K-12 public school environment is strongly preferred.
• An equivalent combination of education training certifications and experience that provides the required knowledge skills and abilities will be considered.

CERTIFICATES LICENSES REGISTRATIONS:

• Must possess and maintain an active Dell Technician Certification (or be able to obtain within a specified timeframe if an alternative experience clause is used).
• A Certification is beneficial but not required.
• Other relevant industry certifications (e.g. Network Security Google Level 1 or 2 Microsoft Certified Professional) are a plus.
• Must possess and maintain a valid drivers license with an acceptable driving record.

• Successful attainment or renewal of the A or other IT industry certifications (CCNA CCNP Security Network ISC2 CC etc) is required within the first eighteen (18) months of employment and must stay valid during employment.

SUPERVISORY RESPONSIBILITIES:

Not applicable

LANGUAGE SKILLS:

Ability to read analyze and interpret general business periodicals professional journals technical procedures complex technical documentation instructional manuals safety rules operating and maintenance instructions and governmental regulations. Ability to write comprehensive reports business correspondence system documentation and procedure manuals. Ability to effectively prepare and present technical information and respond to questions from groups of administrators staff vendors and the general public.

MATHEMATICAL SKILLS:

Ability to add subtract multiply and divide in units of measurement using whole numbers common fractions and decimals. Ability to work with mathematical concepts such as probability and statistical inference and in the display and interpretation of data. Ability to apply concepts of statistical analysis fractions percentages ratios and proportions to practical situations including system capacity planning and budget management.

REASONING ABILITY:

Ability to interpret and apply common sense understanding in carrying out complex instructions furnished in written oral diagram or schedule form. Ability to analyze complex information identify critical issues and use logic to address work-related issues and problems often involving multiple integrated systems. Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong analytical and problem-solving skills are essential for system design troubleshooting and security incident response.

OTHER SKILLS and ABILITIES:

Ability to perform duties with awareness of all district requirements Board of Education policies and relevant legal/regulatory mandates (e.g. data privacy).

• Strong knowledge of computer hardware operating systems (Windows macOS ChromeOS) and software applications commonly used in K-12 education (e.g. Microsoft Office Google Workspace educational apps).
• Experience with installing configuring and troubleshooting peripherals (printers scanners projectors interactive displays).
• Understanding of basic networking concepts (TCP/IP DNS DHCP Wi-Fi) and troubleshooting connectivity issues.
• Familiarity with mobile device management (MDM) systems and supporting various devices (iPads Chromebooks).
• Ability to learn and support new technologies and software applications quickly.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical demands require routine lifting of items weighing up to 50 pounds (e.g. servers cameras control panels) and occasional lifting/moving of items up to 75 pounds. Routine local travel between district sites is required; no overnight travel is required with the exception of conferences or specialized training. Duties are conducted indoors and outdoors sometimes in network closets or areas with varying environmental conditions. Duties require constant work with computers and monitors and interaction with electronic and electrical equipment creating possible eyestrain and requiring adherence to safety procedures. May require working at heights (e.g. on ladders for camera or speaker installation/maintenance) or in confined spaces.

While performing the duties of this job the employee is regularly required to sit stand walk talk listen use hands with fine motor to handle or feel travel from building to other sites and/or reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment for this position varies. When presenting to a group or working in an office the noise level may be moderate to relatively quiet. When working in server rooms network closets or during system installations the noise level may be louder. Occasional exposure to dust or construction environments during system installations or upgrades.

TERMS OF EMPLOYMENT:

12 Months (260 Days)
Pay Table 119

The terms of employment detailed in this job description are based on full time employment during the school year. Conditions of employment are adjusted for part time employees or individuals who are hired for less than an entire school year.

EVALUATION & DISCLAIMER STATEMENT:

Performance of this job is evaluated annually according to Board Policy.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Required Experience:

Unclear Seniority