Italian VIP Manager
Italian VIP Manager
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Job Description
Were on the lookout for an experienced and passionate VIP Manager for the Italian-speaking market someone who genuinely LOVES the igaming world thrives on player engagement and is driven by results.
Fluency in Italian at a native level is essential for this role as youll be communicating daily with high-value players via phone chat and email creating tailored promotions building strong relationships and providing a premium experience. Exceptional communication skills are a must!
The role is based in Warsaw Poland and offers a salary of up to 36K plus a comprehensive bonus of up to 5K/m depending on KPIs.
Role & Responsibilities
- Build and maintain strong relationships with VIP clients via chat email and phone
- Handle and resolve VIP-related issues with care and efficiency
- Organize and attend streamed and live events to meet VIP players
- Contribute actively to the development of VIP programs and engagement strategies
- Monitor and evaluate VIP player segments and performance metrics
- Ensure KPIs are consistently met or exceeded
Skills & Experience
- Native Italian speaker with exceptional written and verbal communication skills in Italian
- Fluency in English (spoken and written)
- 2 years of hands-on experience managing VIP players in igaming / online casino
- Prior work with the Italian igaming market is a must salary will be based on level of experience
- Experience with Sportsbook VIPs is a plus
About the Role
- Salary of up to 36K
- Comprehensive bonus scheme up to 5000/month
- Office-based role in Warsaw
- Great work environment and a range of additional benefits
Apply with your detailed CV in English per favore!
*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
Employment Type
Full Time
