Licensed Case Manager Supervisor

About Search Firm

This position is being facilitated by Pathway Talent Solutions Group a specialized recruitment and talent advisory firm. We partner with organizations to identify engage and place exceptional talent. Candidates will be supported throughout the process with clear communication guidance and advocacy to ensure the best fit for both client and candidate.

Company Overview Rooted Life
At Rooted Life we believe healing doesnt end when someone leaves the hospital. We provide a supportive transitional environment where individuals recovering from medical or mental health crises can stabilize heal and build toward lasting independence. Our clients receive not only temporary recuperative care but also wraparound services that address the root causes of instability.

We deliver trauma-informed whole-person care that includes follow-up medical attention mental health support substance use recovery life skills development and assistance securing IDs benefits and housing. Our goal is simple yet powerful: to ensure every client leaves in a healthier more stable condition than when they arrived equipped to succeed long after discharge.

If youre passionate about systems change equity and creating real impact in the lives of vulnerable populations Rooted Life offers you the chance to lead with purpose and grow with intention.

Our Mission
Our mission is simple - provide stable safe facilities that promote mental health stabilization and addiction relapse prevention.

Position: Licensed Case Manager
Are you a licensed clinical leader who thrives in a mission-driven hands-on environment Rooted Life is looking for a Licensed Case Manager to help drive the delivery of high-impact trauma-informed care to vulnerable individuals transitioning from hospital or crisis settings. This is a rare opportunity to lead a multidisciplinary care team and directly shape the quality and integrity of our Enhanced Care Management (ECM) and Housing Transition programs under Californias CalAIM initiative.

In this role youll balance leadership and clinical caresupporting and supervising Lead Care Managers maintaining a focused caseload of high-need clients and translating policy and best practices into sustainable systems and workflows. Youll have the chance to build staff capacity lead documentation and compliance efforts and elevate the overall standard of care in a rapidly evolving field.

This position is ideal for someone with strong clinical judgment a passion for social impact and the drive to create systems that serve both people and purpose.

What Youll Love About This Role

• Purpose-Driven Work: Your efforts directly impact lives helping people recover and rebuild after crisis.
• Leadership Opportunity: Lead a growing team of compassionate care professionals.
• Innovation Impact: Be part of shaping new models of care under CalAIM and Medi-Cal transformation.
• Professional Growth: Collaborate cross-functionally and gain exposure to compliance policy data and program development.
• Supportive Culture: Join a team that values compassion accountability and continuous learning.

Position Overview

The Licensed Case Manager is a senior member of the Rooted Life care team providing both direct clinical services and day-to-day oversight of the Lead Care Manager (LCM) team. This role is central to ensuring the quality compliance and impact of our Enhanced Care Management (ECM) and Housing Transition services under Californias CalAIM initiative.

This position includes maintaining a small client caseload managing staff and overseeing documentation and service delivery standards in alignment with CalAIM requirements. The Licensed Case Manager plays a key leadership role in translating clinical best practices into practical workflows supporting the professional development of the LCM team and ensuring that all services are trauma-informed person-centered and outcomes-driven. This position is ideal for an experienced professional with experience with residential care facilities who thrives in a roll-up-your-sleeves work setting. It offers a significant opportunity to make a meaningful impact on individuals recovering from medical and life challenges helping them transition towards stability and improved health.

Key Responsibilities

Licensed Oversight & Team Leadership:

• Provide day-to-day supervision coaching and oversight to all Lead Care Managers.
• Conduct regular team huddles performance reviews and 1:1 check-ins with LCMs.
• Support staff in addressing complex client cases clinical judgment calls and escalations.
• Ensure documentation quality service coordination and client engagement are consistently aligned with organizational and CalAIM standards.
• Address operational or client-related issues promptly taking hands-on leadership in complex or high-priority cases.

Direct Service:

• Maintain a small high-need client caseload including care planning assessments and coordination of internal and external services.
• Provide clinical interventions goal setting and progress monitoring using trauma-informed strengths-based approaches.
• Serve as the primary point of contact for high-acuity cases or clients requiring licensed-level support.

Enhanced Care Management & CalAIM Compliance:

• Maintain subject matter expert-level knowledge of ECM and Community Supports under CalAIM.
• Train coach and hold staff accountable to Medi-Cal documentation standards and billing practices.
• Assist in interpreting managed care plan requirements and adapting internal workflows accordingly.
• Participate in audits corrective action planning and quality improvement initiatives.

Documentation & EHR Oversight:

• Ensure the timely and accurate submission of documentation within our EHR system maintaining compliance with Rooted Lifes policies and regulatory requirements.
• Oversee and monitor workflows within the EHR to ensure all client interactions care plans and assessments are properly documented and up to date.
• Review and co-sign care plans assessments and progress notes as required.
• Lead documentation trainings and implement systems for improving data quality and compliance.

Process Improvement & Compliance:

• Identify and implement process improvements to optimize service delivery.
• Ensure compliance with all organizational policies and regulatory standards and service requirements.
• Collaborate with leadership on strategic projects ensuring service delivery & capabilities align with growth initiatives.

Training Supervision & Performance Management:

• Oversee the development and implementation of training programs for staff ensuring adherence to current policies and regulatory updates.
• Provide hands-on supervision during crises complex cases or emergency responses

Cross-Functional Leadership:

• Serve as a subject matter expert for behavioral health case management and trauma-informed care practices.
• Identify system gaps and contribute to SOP development automation needs and operational improvements.
• Collaborate with Operations Billing & Authorizations and Administrative divisions to ensure seamless service delivery and problem-solving.

Community Engagement & Representation:

• Actively participate in local community meetings and events relevant to Rooted Lifes services and operations.
• Represent Rooted Life on committees or other external groups fostering relationships and partnerships with community organizations and stakeholders.
• Educate the community about Rooted Lifes programs ensuring a clear understanding of our services and advocating for our mission.
• Build and maintain relationships with local agencies and service providers to enhance collaboration and expand Rooted Lifes presence in the community.

Additional Duties

• Participate in strategic meetings cross-site learning and leadership development opportunities.
• Take on additional responsibilities as needed to support team performance client outcomes and program growth.

Qualifications

• Active unrestricted California license as an LCSW LMFT LPCC RN RDN/RD Licensed Psychologist or Pharmacist (required).
• Minimum 1.5 years of post-licensure clinical experience with at least 1 year of direct supervisory experience preferred.
• Strong knowledge of Enhanced Care Management (ECM) CalAIM services and Medi-Cal documentation requirements.
• Experience working with high-need populations including individuals experiencing homelessness SUD and co-occurring mental health conditions.
• Proficiency with EHRs and comfort learning new technologies.
• Excellent written and verbal communication time management and coaching skills.
• Deep alignment with Rooted Lifes values of dignity-first care cultural humility and client-centered innovation.
• Reliable transportation.

Ideal Attributes

• Confident leader with a grounded steady presence.
• Motivational and supportive with high standards and accountability.
• Solutions-oriented and willing to roll up sleeves.
• Highly organized proactive and comfortable managing competing priorities.
• Culturally responsive and attuned to the realities of working with vulnerable populations.

Work Environment

• This is a primarily onsite role with presence expected at Rooted Life facilities and meetings.
• Standard business hours with occasional evening or weekend availability as needed for urgent situations or leadership duties.
• Regular in-person engagement with staff and clients along with computer-based documentation and administrative tasks.

Special Conditions

• Must pass a background check
• Must be able to work various hours and locations based on business needs

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• San Diego CA 92108 (Required)

Work Location: In person