ProAssure Enablement Specialist (Field based)
ProAssure Enablement Specialist (Field based)
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Job Description
The ProAssure Enablement Specialist provides critical managed services to customers and support internal operations. Responsibilities will include conducting applied ProAssure Systems Specialists training for internal and external customers as well as providing system administration services for enterprise customers. These tasks ultimately ensure successful and continued adoption of the overall Vocera solution set for deployments around the country.
What you will do:
- Provide hands-on applied training for internal ProAssure Systems Specialists and external Systems Administrators
- Provide account coverage to ensure uninterrupted customer service
- Audit the quality of services deliverables and deployment health for customers
- Manage multiple Vocera customers their systems and databases
- Manage Vocera servers including software updates OS maintenance backups anti-virus server monitoring and disaster recovery practices
- Manage device inventory including asset tracking and RMA tasks
- Partner with customers to establish and execute sustainable training processes for end users
- Provide on-site and/or remote support for resolving end user experience issues
What you need:
Required:
- Bachelors Degree in Nursing Nursing Informatics Business Administration Information Technology or related field.
- 4 years clinical or healthcare IT (HIT) experience
- Must be a US Citizen
- Highly proficient with MS Office especially Excel
- Travel up to 75% within the US with potential for international travel
Preferred:
- Demonstrated experience supporting Vocera solutions and clinical end users through rounding and training
- Able to work under pressure with physician and nursing staff
- Demonstrated communication and collaboration with multiple stakeholders
- Experience with clinical workflow analysis and design
- Previous clinical application analysis experience is a plus
$87600 - $143600 salary plus bonus eligible generally eligible for short-term and long-term financial incentives benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.
Travel Percentage: 70%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.Required Experience:
Unclear Seniority
Employment Type
Full-Time
