Technical Writer/ User Education Specialist
Technical Writer/ User Education Specialist
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Job Description
Were on the lookout for a talented Technical Writer/User Education Specialist to join our team. Youll be crafting and maintaining top-notch technical documentation for our operational intelligence applications and platform.
What Were Looking For
Were seeking someone with a curiosity mindset and a passion for learning new concepts. Youll work closely with our R&D teams to turn complex technical info into clear user-friendly content for both internal and external stakeholders. Your goal Empower stakeholders to find the answers they need quickly reducing their reliance on support teams.
Responsibilities
- Create and update product documentation such as product manuals online help installation guides and release notes.
- Collaborate with subject matter experts to gather information and ensure accuracy.
- Review and ehance existing documentation for clarity consistency usability and effectiveness.
- Help improve our documentation infrastructure.
- Manage multiple documentation projects meet deadlines prioritise tasks and coordinate with cross-functional teams.
- Report functionality or usability issues found during the development process to assist with quality assurance.
Qualifications :
Required
- Bachelors degree in IT Computer Science Engineering Science or related field; or equivalent industry experience.
- Knowledge of the Software Development Lifecycle (SDLC).
- At least 1 year of experience as a technical writer in the IT sector.
- Proven ability to write clear concise and well-structured documentation for a technical audience.
- Strong proofreading skills with attention to detail.
- Experience with authoring tools.
- Basic understanding of technical concepts.
- Excellent English skills both written and verbal.
- Ability to work both independently and collaboratively as needed.
Highly Desirable
- Experience in an Agile-like environment.
- Experience with WordPress and Microsoft Word.
- Knowledge of markup and style sheet languages (e.g. HTML CSS and XML).
- Understanding of structured authoring concepts.
- Experience with Confluence Jira or Azure DevOps.
- Exposure to Oil & Gas Mining or Industrial sectors is a plus.
Additional Information :
Interviews and selections are being done continuously. If you are interested apply as soon as possible.
As a step in our recruitment process all final candidates will undergo a background check to get us an understanding of our future employees.
We respectfully decline all offers of recruitment and/or advertising assistance.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
