Senior Technical & UX Writer
Senior Technical & UX Writer
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Salary Not Disclosed
1 Vacancy
Job Description
Emplifis unified customer engagement platform empowers more than 20000 of the worlds leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing social commerce and care combined with unified analytics and AI Emplifi fuels growth resulting in happy customers increased product sales and improved brand loyalty.
About the Design Team
As the Design team we work on everything from product and web design to branded laptop stickers! Were a diverse group of problem-solvers who believe that design is mostly well creative problem-solving. Quirky on the outside with geeky hearts inside introverts and extroverts alike. We respect each others personality our skillsets and enjoy working and laughing together as a team.
Were not afraid to break conventions. Each of us embraces the freedom to choose what we want to do from branded content to campaigns to product prototyping and UI design. We can impact every field of design operations and contribute across all brand assets. We prove that research data and creativity can go hand in hand. Join our team to find out for yourself!
Job Summary
Are you passionate about clear product documentation and intuitive user experience Do you enjoy working at the intersection of documentation UX writing content architecture and collaboration tooling Were looking for a Senior Technical & UX Writer to join our Documentation Team part of the broader Design Team.
What Youll Do Here
- Write and manage user-friendly product documentation and in-product content to support users navigation and ease of use
Collaborate with Product Design Engineering and UX Research teams to co-create consistent user-aligned content across UI and documentation. - Support documentation systems and workflows in Confluence including managing templates permissions macros and space structure
- Bring a first-time-user mindset during feature development and documentation
- Contribute to cross-functional innovation including how AI-powered tools (like our in-app Librarian) can support smart and contextual experiences
- Champion consistency documentation governance and accessibility with across all content touchpoints
What Youll Bring to Us
- Experience with technical writing UX content or documentation in a tech or SaaS setting
- Familiarity with Confluence Jira and working in agile or cross-functional teams
- Ability to make complex topics clear concise and approachable.
- A collaborative mindset and openness to working with designers researchers and engineers
- Excellent written and verbal communication in English
Bonus Points if You Can Also Bring
- Familiarity with information architecture or structured content system
- Understanding UX writing principles and content design fundamentals (like tooltips error messages onboarding)
- Experience with using Scroll Documents Scroll Viewport and workflow apps in Confluence
- Experience collaborating directly within product design process and in Figma
- Curiosity about AI automation or new ways of delivering content
- Feeling comfortable reviewing user feedback participating in occasional user conversations
Why Join Emplifi
Youll be part of an award-winning team that enjoys industry recognition and values transparency usability and collaboration. As part of our Design team youll help bridge the gap between documentation design and product working alongside folks who care deeply about making things better for users and for each other.
What We Offer
- International fast paced and growing environment
- Chance to work with the worlds biggest brands at the CX tech leader
- Agile and open-minded culture with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting edge technologies in an environment that encourages new ideas
- Work in an international environment in our new modern offices in Karln with our big terrace and our own grill
- Multisport card
- Unlimited Personal Time Off Sick days & Community days
- Maternity and Parental Benefit
- Flexible environment with the possibility of home office working
- Theres more as well! Speak with us to find out all details!
At Emplifi we are committed to creating a workplace where everyone is valued respected and empowered to bring their whole selves to work. We welcome applications from individuals of all ages races religions genders sexual orientations gender identities and LGBTQ communities.
Emplifi offers a safe inclusive and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
Required Experience:
Senior IC
Employment Type
Full Time
