Administration and Reception Support Volunteer
Administration and Reception Support Volunteer
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1 Vacancy
Job Description
Overview
Would you like to join our growing team of volunteers and make a real difference We are seeking Administration and Reception Support Volunteers.
Volunteers make an enormous contribution to our work at Change Grow Live.
Last year over 1400 volunteers donated over a quarter of million hours of their time to our organisation.
Responsibilities
Purpose of role:
At Change Grow Live we strive to ensure our services are warm and welcoming environments. Your role as receptionist is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner. Duties for the post include dealing with initial queries coordinating appointments sign-posting to support available within the service and the community.
Volunteering at Change Grow Live
- Volunteers contribute to Change Grow Live in a variety of ways. From Admin Volunteers to Service User Reps from Peer Mentors to Healthcare Support Volunteers from Independent Visitors to Community Mentors each volunteer brings a unique set of skills and talents. We are incredibly grateful for all that volunteers do to support our service users.
- If there isnt a specific volunteering role listed for the service in your area or have a skill you would like to donate to us you can use this listing to express your interest
- Most of our volunteer opportunities dont need any special qualifications. Well make sure you get all the training and support you need. All we ask is that youre kind open-minded and passionate about supporting people.
- Everyone is welcome at Change Grow Live. As a volunteer you will be treated with respect and accepted for who you are. You dont need to have personal experience of drug and alcohol recovery to get involved
Key Activities:
- As first point of contact ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
- Contribute to the improvement and upkeep of client areas ensuring that the reception area is welcoming and tidy.
- Contribute to maintaining the client information displayed in the reception area is tidy current and relevant.
- Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
- Providing basic advice and information on the service offer.
- Contribute to managing an effective appointment system liaising with keyworkers.
- Checking appointments on the CGL information system and book future appointment for service users
- Take messages for staff and update case management contacts where appropriate
- Support the team in managing/booking appointments via the electronic diary system
- Maintain accurate records of all contacts on our case management systems
General terms of reference:
In carrying out the above duties the post holder will:
- To help Change Grow Live fulfil its role in offering the best service to our clients.
- To perform your volunteering role to the best of your ability.
- To follow the Change Grow Lives procedures and standards including health and safety and equal opportunities in relation to our staff volunteers and clients.
- To maintain the confidential information of Change Grow Live and of our clients; adhering to Change Grow Lives policies and procedures
- To meet the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible.
Closing Date
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Employment Type
Unclear
