Manufacturing SME
Manufacturing SME
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Job Description
SUMMARY
The Subject Matter Expert (SME) is responsible for the implementation support training and troubleshooting for any one of the business applications (MES Agile SAP etc) in their facility. This position is typically assigned to the person who has the most experience with the application and would already be considered the power user of the application.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Serve as the functional expert for all manufacturing related systems and tools.
Support other users in typical and advanced questions that require research to solve.
Coordinate and facilitate training for the plant in terms of new hires new functionality and upgrades.
Track and communicate all changes/enhancements to existing planning systems including upgrades to current systems.
Provide support to the users and the department SMEs.
Serve as the first point-of-contact for application issues when there are no department SMEs.
Investigate incidents before escalation to Regional IT.
Work with other SMEs to implement Jabil best practices in the site.
Guide users in configuration.
Work with site and regional IT on testing and implementation of upgrades and new functionality.
Maintain and develop documentation for responsible area.
Participate in the exchange of ideas and information within the department.
Organize verbal and written ideas clearly and use an appropriate business style.
Ask questions; encourage input from team members.
Provide regular updates to appropriate managers.
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks elimination of non-value added processes or complete re-engineering of processes and systems).
Drive continuous improvement through trend reporting analysis and metrics management.
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field.
Ensure 100% adherence to all company policies and procedures (i.e. Health Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific.
Understand and embrace the business and IT strategic direction.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.
MINIMUM REQUIREMENTS
HS Diploma and 3 years of Jabil experience in the application or area of specialty or equivalent formal training in application or specialty. Bachelors degree preferred.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities
#EarlyCareer
Employment Type
Full-Time
