Referral Coordinator - Twin Cities Orthopedics
Referral Coordinator - Twin Cities Orthopedics
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Salary Not Disclosed
1 Vacancy
Job Description
The Referral Coordinator is responsible for being the first point of contact for patients as they begin their therapy care.
This is a full-time remote position working M-F from 9:30 am - 6:00 pm supporting our Corporate Office in Bloomington MN.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Provide initial support and guidance to patients through phone and text interactions
- Coordinate a variety of work list queues based on patient contact methods which could include inbound calls outbound calls and texting
- Proficiently create a new account in the practice management system
- Communicate all pertinent information to patients including appointment information directions check-in times and referral information
- Verify and accurately document patient insurance information and maintain a working knowledge of health care plan requirements and health plan networks
- Perform efficient scheduling with attention to detail using practice management software
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Maintain a high level of attention to detail ensure accuracy and consistency in patient communications adhering to company protocols and standards
- Engage in clear professional communication both written and verbal with both internal and external clients patients and staff
- Maintain patient confidentiality and adhere to PHI and HIPAA guidelines
- Respond to inquiries and relay information without delay maintaining open lines of communication
- All other duties as assigned
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Proficient in Microsoft Word Outlook and Excel
- Customer Service experience required
- Experience with accurate and proficient written communication
- i-Health Administrative or Medical Office experience preferred
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickhere.
Essential Requirements:
- Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.).
- Demonstrate prompt and reliable attendance.
- Work at an efficient and productive pace handle multiple tasks and meet deadlines.
- Communicate and interact in a respectful and professional manner.
- Prioritize workload while being flexible to meet the expectations of the daily operations.
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions.
- Understand and execute a variety of instructions.
- Effectively operate and communicate on the phone system.
- Work independently with minimal supervision.
Performance Expectations i-Healths Core Values:
- Integrity Do the right thing and take responsibility for what you do and say
- Service Consistently contribute to deliver an exceptional experience
- Quality Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic setting or remote
Notes:
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Required Experience:
IC
Employment Type
Full-Time
