Customer Support Coordinator
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Job Description
Location: Remote Syria
Employment Type: Full-time Employee
Department: Customer Support
Company Overview
Azurreo is a global outsourcing partner specializing in the telecommunications sector. With over 15 years of experience we offer technical coordination and global resources to swiftly and cost-effectively deploy tailored solutions that meet specific client requirements. Our expertise spans the entire project lifecyclefrom strategy and design to implementation operations and maintenance. Having delivered over 250 projects across more than 25 countries we bring a deep understanding of telecom networks services processes and systems.
Position Summary
As a Customer Support Coordinator at Azurreo you will serve as the first point of contact for customers delivering professional remote technical support while ensuring a smooth and efficient resolution process. You will assist with server and network troubleshooting guide users through solutions and coordinate internally to enhance the overall customer experience.
This position is ideal for IT professionals based in Syria who are eager to grow their technical and customer support skills in a dynamic international telecom environment.
Tasks
- Respond to customer inquiries via phone email and chat with professionalism and urgency.
- Troubleshoot server configurations network performance software installations and related IT issues.
- Guide customers through technical solutions in a simplified clear manner.
- Escalate unresolved technical issues to specialized teams and follow up on resolution status.
- Assist with the installation and configuration of software for new customer sites.
- Maintain accurate records of all interactions and technical steps taken in the CRM system.
- Contribute to FAQs documentation and internal knowledge bases.
- Recommend workflow improvements and participate in training sessions.
- Analyze support trends and provide insights to improve service quality and efficiency.
Requirements
Required Qualifications
- Bachelors degree in IT Telecommunications Computer Science or a related field
- 12 years of experience in technical support IT helpdesk or network support
- Background in telecom networking or customer-facing technical environments
- Proficiency with server troubleshooting remote support tools and CRM systems
- Solid understanding of basic network protocols (DNS SSL FTP etc.)
Preferred Personal Qualities
- Strong communication skills in English (spoken and written)
- Analytical and solution-oriented mindset
- Ability to simplify technical issues for non-technical users
- Highly organized detail-focused and able to handle multiple requests remotely
- Flexibility to support clients across various time zones
Benefits
- Paid time off and public holidays
- Career development and advancement opportunities
- 100% remote role from Syria
- Exposure to international clients and telecom technologies
- Dynamic supportive and growth-focused team environment
Please submit your resume through the form. Selected candidates will be contacted for a virtual interview.
Employment Type
Full Time
