Commercial Lines Manager
Commercial Lines Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Commercial Lines Manager
Primary Location:Grand Rapids
Employee Status: full-time exempt
Estimated Hours/Week:38
Remote:No
What Youll Get: (note varied offerings based on role and hours)
Weekly Pay
Comprehensive Health & Wellness package including Medical (with prescription coverage) Dental and vision
Matching Health Savings Account Contributions Dependent Care flexible spending account (FSA)
Retirement options like 401 (k) with company match and pension.
Paid time off: Vacation Personal days paid holidays paid volunteer time sick days & flex time.
Tuition reimbursement
To see a full list of our benefit offerings check out this helpful guide!
About this position:
LMCU is looking for a Commercial Lines Manager who will be responsible for leading the Commercial Lines Account Management team to ensure the delivery of exceptional customer service retention of key clients and overall team performance. This role provides technical expertise manages day-to-day operations drives staff development and identifies and implements process improvements. The Manager also serves as a liaison across departments and supports agency goals through collaboration strategic leadership and a commitment to excellence.
What youll do:
Coaching Training and Technical Oversight: Provide ongoing coaching and mentorship to Commercial Lines Account Managers and new producers. Lead the development and delivery of department procedures training programs and process improvements. Ensure alignment with LMIA standards and expectations through effective communication and departmental collaboration. Oversee underwriting and agency compliance standards. Maintain a select book of VIP Commercial Lines accounts.
Team Management and Operations: Manage daily operations of the Commercial Lines Account Management team. Monitor workflows and develop audit procedures to ensure policy and procedural compliance. Oversee scheduling time-off requests and timecard approvals. Lead staffing decisions including interviewing hiring and termination. Serve as a liaison between LMIA and LMCU staff fostering positive and professional internal relationships.
Performance Management and Strategic Direction: Set departmental goals and monitor team progress toward performance metrics. Conduct performance evaluations and annual reviews for team members. Stay current on industry trends technology and agency automation to guide staff and enhance operational efficiency.
Client Service Excellence: Enhance customer service delivery and differentiate LMIA through value-added proactive service strategies. Continuously seek ways to improve client satisfaction and retention.
Carrier Relations: Foster and maintain strong relationships with insurance carriers. Represent the agency at carrier meetings and maintain effective communication with carrier representatives.
What Youll Bring: Youll like this position if you have...
Minimum of 57 years of experience in commercial property and casualty insurance with at least 23 years in a leadership or supervisory role.
Demonstrated experience managing client accounts mentoring staff and leading operational improvements within an insurance agency or brokerage.
Experience working with VIP or high-value commercial clients is strongly preferred.
Bachelors degree in business insurance risk management or a related field is preferred. *Equivalent professional experience may be considered in lieu of a degree.
Must hold or be willing to obtain within an agreed-upon timeframe a state Property & Casualty insurance license.
Strong technical knowledge of commercial insurance underwriting agency workflows and service best practices.
Proficiency in agency management systems and automation tools.
Ability to lead coach and develop team members effectively.
Skilled in resolving conflict and managing difficult behaviors with professionalism.
Creative proactive problem-solving ability and a high level of initiative.
Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Collaborative team player who supports organizational goals.
Commitment to ongoing professional development and staying current with industry changes.
Who We Are:
Were proud of our past thrilled with our present and couldnt be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union LMCU is a not for profit institution owned by its members instead of corporate stock holders. We are accountable directly to our members and they directly share in our success benefitting by lower and fewer fees better savings and checking interest rates lower cost mortgages and a host of other advantages that simply dont exist at traditional banks.
Its about always doing whats best and right for our members - it guides everything we do.
From friendly knowledgeable and professional employees who greet you by name to offering stellar value at every turn LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members lifetime financial needs.
Youll be encouraged to innovate and excel and were committed to your empowerment as an employee providing ongoing training development support and opportunities for you to achieve your career goals.
Have additional questions about the role
You may email us at: .
If you lack access to the internet or internet connectivity or have a disability that hinders your ability to apply online please choose one of the following options to obtain assistance:
Call us at:
Mail your resume to: 5664 Prairie Creek Drive Caledonia MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team who will provide appropriate assistance to facilitate the completion of LMCUs online application.
Required Experience:
Manager
Employment Type
Full-Time
