Account Manager
Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is ideal for a professional with an interest in working directly with clients solving problems and helping businesses thrive through building strong relationships and proactive account management.
In this role you will contact existing customers and visit their sites. The goal is to ensure the clients office technology needs are met their contracts are up to date and the overall experience with Ford Office Technologies is exceptional.
Key Responsibilities:
- Serve as the primary point of contact for existing clients maintaining strong ongoing relationships.
- Conduct regular on-site visits and teams meetings/calls to check in on performance address issues discuss new service options and manage expectations.
- Monitor contract status and renewals; ensure customers are informed and prepared for any upcoming changes.
- Collaborate with internal teams to ensure timely issue resolution and client satisfaction.
Maintain accurate documentation of all client interactions and service notes.
- Strong interpersonal and communication skills with a client-first mindset.
- Ability to manage multiple client accounts and prioritize effectively.
- Comfortable with local travel (customer-facing).
- Experience in an IT-related role a plus. (technical knowledge).
Work Environment:
- Approximately 50% of the time spent on-site with customers.
- 50% of the time spent in the office (Connellsville or Pittsburgh).
Helping businesses thrive by delivering cutting edge office technology solutions and unparalleled customer experiences!
Own It Always Deliver Continually Improving Innovative Optimistic
These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports whats next as we expand and grow the company and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences as well as seamless office solutions now and into the future. From the beginning Fords primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn our customers would come to value Ford Office Technologies as their company of choice.
Required Experience:
Manager
Employment Type
Full Time
