Account Manager

Key Responsibilities

Dedicate yourself to the success of Expeditors and the customer using ethical business practices personal commitment passion sacrifice and an obsession with the fundamentals of running the business.

Customer Engagement & Relationship Expansion

• Cultivate strong multi-level relationships across customer organizations to gain strategic insight and influence.
• Act as a trusted advisor by understanding customer ecosystems supply chains and business objectives.
• Champion customer needs internally to ensure alignment and execution across teams.

Business Development & Growth Strategy

• Develop and execute strategic business plans that align with customer goals and drive revenue growth.
• Identify and pursue opportunities to expand service offerings improve customer outcomes and increase account value.
• Lead strategic business reviews to assess performance align on objectives and co-create growth initiatives.
• Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.

Operational Excellence & Enablement

• Ensure accurate customer setup and documentation in systems (e.g. Dynamics SOPs SharePoint).
• Monitor and report on KPIs ensuring Expeditors service meets or exceeds expectations.
• Drive adoption of technology and process improvements (e.g. EDI visibility tools) to enhance customer experience.

Collaboration & Communication

• Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.
• Communicate effectively with internal and external stakeholders through timely updates reports and reviews.
• Support invoicing collections and administrative processes to maintain account health.

Performance & Data Intelligence

• Use business intelligence tools to analyze trends measure performance and identify improvement areas.
• Maintain data fluency to support strategic planning and customer reporting.

Professionalism & Development

• Embody company values and cultural attributes in all interactions.
• Pursue continuous learning and development to enhance expertise and effectiveness.

What We Expect From You

• A growth-oriented mindset with a strong focus on customer success and business expansion.
• Exceptional relationship-building and communication skills.
• Strategic thinking with the ability to translate insights into action.
• Strong organizational skills and attention to detail.
• A collaborative spirit and commitment to continuous improvement.

Qualifications :

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills
• Proven project management skills
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Annual Compensation: $42000 - $56000  commission

Remote Work :

No

Employment Type :

Full-time