Customer Account Representative
Customer Account Representative
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Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Account Representative to join our Cleveland-based team. In this role you will serve as the primary point of contact for assigned client accounts ensuring satisfaction resolving issues and supporting account growth. Your ability to build trust and deliver outstanding service will be essential to your success.
Responsibilities
Manage daily communications with assigned client accounts
Address inquiries resolve concerns and provide product/service support
Maintain accurate account records and update customer data
Identify upsell opportunities and support the sales process
Collaborate with internal departments to fulfill client needs
Monitor account performance and deliver regular updates to clients
Ensure compliance with company policies and service standards
Qualifications :
Qualifications
Bachelors degree in Business Communications or related field preferred
2 years of experience in customer service or account management
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to manage multiple tasks and meet deadlines
Proficiency in Microsoft Office and CRM systems
Additional Information :
Benefits
Competitive salary: $60000 $67000 annually
Professional development and growth opportunities
Comprehensive health dental and vision insurance
Paid time off and holidays
Supportive and team-oriented work environment
Ongoing training and mentorship
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
