Account Manager / Localisation Producer â Marketing Services
Account Manager / Localisation Producer â Marketing Services
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Job Description
Job
Account Manager / Localisation Producer Marketing ServicesDescription
Company
As the worlds leading multidisciplinary service provider Deluxe underpins the media and entertainment industry servicing content creators and distributors including Netflix WarnerMedia The Walt Disney Company Amazon Apple Viacom NBCU Google AT&T and many others by providing Global Content Distribution Localization Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming Theatrical Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe the company employs over 3500 of the most talented and experienced industry individuals worldwide. For more information please visit
Location: London(hybrid)
Full-Time Fixed-Term Contract (maternity cover)
Position Summary
We are looking for an enthusiastic organised person to provide account management for a high profile strategic client within our marketing services team. This role requires client facing engagement engagement with the various operational departments in the UK Europe Asia and North America and co-ordinating with other account team members to ensure service delivery is smooth and performant. Looking for a pro-active person who can support on-boarding of new workflows and look to continually improve them.
Role and Responsibilities
Provide day-to-day support to customers and internal stakeholders on delivering excellent service and satisfaction ensure project requirements are executed effectively and efficiently
Coordinate the acquisition of source materials from relevant internal/external parties
Manage orders via Deluxes proprietary systems through the production pipeline
Collaborate with internal operational stakeholders and ensure internal team alignment on the needs of the customer
Analyze and resolve technical issues affecting customer order fulfillment and content delivery workflows
Exercise impeccable judgment and ownership by knowing when to escalate customer requirements or project blockers to the project team Supervisors and Senior Management
Understand rate cards and services to ensure proper application of rates to orders
Help establish workflows document standard operating procedures and develop training for peers/reports
Be responsible for maintaining and presenting account status reports with the customer and internal stakeholders
Keep apprised of industry developments new technology and workflows
Key Requirements
The ideal candidate will have experience of being in a client facing role as well as:
Excellent verbal and written communication skills
Highly organised and able to work independently within own process
Proven ability to identify the correct problem and solve it
Strong attention to detail and ability to juggle multiple priorities is a must
Ability to work well under pressure and within tight deadlines
Ability to listen and engage different cultures and perspectives
Positive service-oriented personality
Ability to learn and process information quickly is a plus
Must be flexible to work extended hours and/or weekends to meet project deadlines
Prior experience in content localisation is advantageous but not mandatory
Diversity Statement
Deluxe is committed to inclusivity fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to and will not be discriminated against based on race colour religion national origin or ancestry sex age physical or mental disability sexual orientation gender identity or expression.
Required Experience:
Manager
Employment Type
Full-Time
