Financial Counselor
Financial Counselor
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options ensuring accuracy while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.
Does this position require Patient Care
No
Essential Functions
-Provides warm and friendly greetings to patient and their families/visitors upon interaction and educates patient regarding financial assistance programs
-Assists patients in obtaining financial assistance (i.e. Medicaid drug replacement) outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion.
-Provide information to patients on costs payment methods and alternatives to payments/financial assistance.
-Ensures all insurance demographic and eligibility information is obtained and entered into the system in an accurate manner.
-Review the patients services for diagnosis ensures appropriate insurance coverage and may obtain necessary authorizations.
-Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices.
Qualifications
Education
High School Diploma or Equivalent required
Associates Degree Financial Management preferred
Experience
Medical office experience 1-2 years preferred
Financial counseling 1-2 years preferred
Knowledge Skills and Abilities
Strong problem solving and analytical skills and proactive initiative.
Ability to work both independently and as part of a team.
Ability to maintain confidentiality.
Strong communication and customer service skills.
Proficiency with Microsoft Office.
Strong understanding of medical terminology as well as ICD-9 and CPT codes.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
